Michelle Prazenica
Tarentum,United States
Summary
A highly qualified customer service specialist with over a decade of experience. Strong dedication to helping customers resolve issues and cultivating a positive image for the company. Excels in both team environments and working alone. Proven ability to listen attentively, solve problems quickly and efficiently, along with creating high quality professional relationships with customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Line Worker
ZOLL Medical Corporation
Pittsburgh, Pennsylvania
09.2023 - Current
- Cross trained in three departments within the company and trained fellow personalle to fullfill various roles.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Collaborated with team members to meet production targets and efficiency goals.
- Followed standard operating procedures and safety protocols at all times.
- Assembled component parts of items and completed hand-finishing of final products.
- Assisted with troubleshooting issues that arose during the production process.
- Adhered to strict deadlines and production schedules, optimizing workflow.
Property Manager
Public Storage
Pittsburgh, PA
02.2023 - 08.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Handled resident complaints and expedited maintenance requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Collected monthly assessments, rental fees, deposits and payments.
Server
Evolution Grille
Sarver, Pennsylvania
01.2022 - 07.2023
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
Bartender
Stepps
Tarentum, Pennsylvania
11.2022 - 05.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored bar inventory and promptly restocked low items before depletion.
- Performed opening and closing duties including restocking supplies.
Business Owner/Operator
Twisted Timber Tree Service LLC
Tarentum, PA
11.2018 - 06.2021
- Made financial and logistics decisions in best interest of company.
- Developed estimates for tree services based on in-depth knowledge of labor and material expenses.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved issues quickly through meticulous research and quick decision-making.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Pharmacy and Data Entry Technician
CVS / Grane Pharmacy
Pittsburgh, PA
11.2012 - 06.2014
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Education
Associate of Arts - Business Fundamentals
University of Phoenix
Tempe, AZ03.2021
Skills
- Dispute Handling
- Decision Making
- Administrative Leadership
- Operations Management
- Sales and Marketing
- Skilled Multi-Tasker
- Relationship Building
- Critical Thinking
- Team Building and collaboration
- Effective communication
Certification
- IPC-610 Certification
- IPC J-Standard Certification
- CPR Certification
- Train the Trainer Certificate
Timeline
Production Line Worker
ZOLL Medical Corporation
09.2023 - Current
Property Manager
Public Storage
02.2023 - 08.2023
Bartender
Stepps
11.2022 - 05.2023
Server
Evolution Grille
01.2022 - 07.2023
Business Owner/Operator
Twisted Timber Tree Service LLC
11.2018 - 06.2021
Pharmacy and Data Entry Technician
CVS / Grane Pharmacy
11.2012 - 06.2014
Associate of Arts - Business Fundamentals
University of Phoenix
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