Michelle Prichard
Atwater,CA
Summary
Dynamic Mortgage Loan Processor with extensive experience at LeaderOne Financial, excelling in pipeline management and document review. Proven track record of enhancing client satisfaction through exceptional customer service and effective problem-solving. Skilled in navigating residential mortgage lending regulations, ensuring accuracy and compliance throughout the loan process.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Processor
LeaderOne Financial Corporation
03.2023 - Current
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Set up and completed loan submission packages.
Mortgage Loan Processor
American Financial Network
06.2019 - 03.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Analyzed borrower credit reports and income statements to verify accuracy.
Mortgage Loan Officer Assistant
Nations Lending
06.2018 - 08.2019
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
Senior Lead Field Trainer /Lead Photographer
Lifetouch Church Directories
09.2006 - 06.2018
- Improved overall employee satisfaction ratings through the implementation of engaging team-building activities alongside formal training sessions.
- Fostered strong working relationships between departments by conducting cross-functional trainings that emphasized collaboration and communication.
- Developed comprehensive training manuals to facilitate consistent knowledge transfer among trainees.
- Supported the achievement of company goals by aligning all training initiatives with organizational objectives.
- Established a positive learning environment by cultivating open communication and mutual respect among participants during training sessions.
- Evaluated employee progress and provided constructive feedback to ensure long-term success.
- Increased overall team efficiency through the implementation of hands-on, practical training methods.
- Collaborated with management to identify specific training needs and develop targeted programs.
- Maximized learning potential by tailoring training sessions to individual needs and skill levels.
Skills
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- Financial document review
- Information verification
- Residential mortgage lending regulations
- Appraisals
- Processing documents
- Reviewing financial paperwork
- Customer communication
- Employment verification
- Customer service
- Problem-solving
Timeline
Mortgage Loan Processor
LeaderOne Financial Corporation
03.2023 - Current
Mortgage Loan Processor
American Financial Network
06.2019 - 03.2023
Mortgage Loan Officer Assistant
Nations Lending
06.2018 - 08.2019
Senior Lead Field Trainer /Lead Photographer
Lifetouch Church Directories
09.2006 - 06.2018
Similar Profiles
Jeffrey BrousseauJeffrey Brousseau
Loan Officer at LeaderOne Financial CorporationLoan Officer at LeaderOne Financial Corporation
Jeff AlexandreJeff Alexandre
Jr InfoSec Analyst at Leaderone Financial corporationJr InfoSec Analyst at Leaderone Financial corporation
Gabriela gurdianGabriela gurdian
Licensed Loan Processor at LeaderOne Financial CorporationLicensed Loan Processor at LeaderOne Financial Corporation
Wayne RankinWayne Rankin
Vegetation Management Inspector at American Tree Medics IncVegetation Management Inspector at American Tree Medics Inc
Natalie GutierrezNatalie Gutierrez
Scale Master at Livingston Farmers AssociationScale Master at Livingston Farmers Association