MICHELLE PRINCE
Southfield,MI
Summary
Over 25 years of financial services and mortgage lending experience exhibiting a solid history of underwriting and leadership serving in more progressive positions while offering a high level of customer service, integrity, and professionalism.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Regional Underwriting Manager
Flagstar Bank
09.2019 - 11.2022
- Responsible for the performance management efforts through interviewing, objective setting, communication, evaluation, development plans, training and coaching of a hybrid team underwriting to Agency, FHA, USDA, VA, and nonconforming products
- Responsible for achieving underwriting production goals and maintaining SLAs through monitoring and evaluating cycle times and customer satisfaction feedback
- Responsible for maintaining excellent quality ratings for team members through compliance training, mentoring, and staying abreast of products, programs, and services
- Responsible for handling risk related issues and scenarios and applying exceptions on a transactional basis
- Responsible for delivering mid-year and annual performance reviews and determining promotions within the team structure
- Approved timecards and managed time off for the staff to maintain the appropriate coverage to meet company SLAs and cycle times
- Responsible for auditing 10% of loan submissions by re-underwriting each file
- Also reviewed condition sets to insure appropriate documentation is requested for approval
- Reviewed appraisals in its entirety along with the Submission Summary Report to insure value of collateral has been met.
Underwriting Team Leader
John Adams Mortgage DBA GTL Investments, Inc.
02.2014 - 02.2018
- Responsible for the performance management efforts (recruiting, objective setting, communication, evaluation, development plans, training and performance, coaching feedback) of the underwriters
- Responsible for achieving underwriting production goals through monitoring and evaluation including but not limited to cycle times, quality/error rates, productivity, customer satisfaction
- Responsible for keeping abreast of all guidelines and assists with updating product and program matrices as needed
- Responsible for maintaining a database of scenarios, questions, of internal and external customers
- Participated in the second look committee
- Responsible for making decisions that are fiscally responsible and will enhance profitability of the company.
Underwriting Team Manager, AVP
JP Morgan Chase
06.2010 - 12.2014
- Managed a team of Senior Underwriters that were both conventional and DE certified
- Responsible for quality engagement producing an overall year to date team defect rate of 1.56% which is approximately 144 basis points below the business line metric
- Team produced results above the regional averages in both quality and production and ranked in the top 10% across the country
- Responsible for maintaining excellent turn times set forth by the business and insured the highest level of customer service to our operations and sales partners
- Responsible for handling risk related issues and responding to quality control and risk related audits
- Also helped to keep staff current on updated guidelines and products
- Performed monthly, annual, and semi-annual performance reviews and approved time off
- Primary support for team UW referrals for declination, suspended files and requests over primary decision maker lending authority
- Member of the committee for “Best Practices” on site which resulted in lower error rates and helped to promote consistency throughout the loan center.
Senior DE Underwriter
Bank of America
10.2009 - 05.2010
- Underwrote to FHA and Agency guidelines while maintaining the highest level of customer service for both internal and external customers
- Achieved Jumbo signing authority to underwrite loans amounts over $1,000,000.
Team Leader
MGIC @ Flagstar Bank
10.2005 - 08.2009
- Responsible for the training and development of newly hired underwriters for the paperless team on the investor computer system
- Provided support for meaningful engagement to fulfill QC and risk related metrics
- Maintained a pipeline while providing the highest level of customer service for both internal and external customers
- Second level reviewer for high-risk transactions and declinations.
Senior Underwriter
RMIC @ Flagstar Bank
11.2004 - 10.2005
- Underwrote to FHLMC, FNMA, and investor guidelines while maintaining the highest level of customer service for both internal and external customers
- Responsible for responding to quality control and risk related audits.
National Lead Underwriter
PMI @ Flagstar Bank
11.2002 - 11.2004
- Responsible for the day to day turn time of the underwriting pipeline
- Also responsible for the training and development of new staff members while keeping underwriters updated on new products and procedures
- Responded to quality control and risk related audits and resolution.
Underwriting Operations Manager, AVP
Citi Mortgage
11.2001 - 11.2002
- Responsible for the day to day turn time of underwriting pipelines in the Consumer Direct department
- Responsible for the training and development of new underwriters and was instrumental in the certification process for processors to clear income and asset documentation
- Completed annual reviews and approved time off for the underwriting staff
- Managed risk related issues and kept underwriters updated on new products and procedures.
Underwriting Team Lead
GMAC Mortgage
08.1998 - 10.2001
- Responsible for the day to day turn time for the underwriting staff on site
- Responsible for keeping the underwriting staff updated on new products and procedures
- Proficient in underwriting to FHLMC, FNMA, and FHA, guidelines
- Also knowledgeable in nonconforming products
- Responsible for certifying Loan Officers on Desktop Underwriter at point of sale
- Certified Customer Loan Specialists for delegated authority to approve DU Approve Eligible loans.
Underwriter
Flagstar Bank
08.1995 - 07.1998
- Underwrote to FHLMC and FNMA guidelines as well as portfolio and jumbo products
- Proficient with FHLMC automated underwriting system (Loan Prospector), and experience with PC video conferencing and face to face approval at point of sale.
Assistant Branch Manager
Standard Federal Bank
06.1986 - 05.1995
- Responsible for the selling of all the bank’s products to potential customers while maintaining exceptional customer service
- Originated, processed, and closed mortgage and consumer loans
- Presented new products and procedures to the staff and conducted staff meetings
- Insured accurate and timely balancing of the branch daily
- Interviewed candidates for positions within the branch and prepared employee performance review.
Education
Bachelor of Arts - Sociology and Economics
Michigan State University
Skills
- Time management
- Problem solving
- Communication
- Risk Management
- Leadership
- Ability to motivate
- Credit analyst
Certification
Proficient in Agency, FHA, USDA, VA, SAR, and Non-conforming mortgage products
Timeline
Regional Underwriting Manager
Flagstar Bank
09.2019 - 11.2022
Underwriting Team Leader
John Adams Mortgage DBA GTL Investments, Inc.
02.2014 - 02.2018
Underwriting Team Manager, AVP
JP Morgan Chase
06.2010 - 12.2014
Senior DE Underwriter
Bank of America
10.2009 - 05.2010
Team Leader
MGIC @ Flagstar Bank
10.2005 - 08.2009
Senior Underwriter
RMIC @ Flagstar Bank
11.2004 - 10.2005
National Lead Underwriter
PMI @ Flagstar Bank
11.2002 - 11.2004
Underwriting Operations Manager, AVP
Citi Mortgage
11.2001 - 11.2002
Underwriting Team Lead
GMAC Mortgage
08.1998 - 10.2001
Underwriter
Flagstar Bank
08.1995 - 07.1998
Assistant Branch Manager
Standard Federal Bank
06.1986 - 05.1995
Bachelor of Arts - Sociology and Economics
Michigan State University