Michelle Pumphrey
Concord,NC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
2
2
years of professional experience
Work History
Barista
Harris Teeter
11.2023 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Shift Leader
Pet Supermarket Inc.
08.2022 - 10.2023
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Analyzed sales figures and identified areas for improvement.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Associate
Old Navy, Gap
02.2022 - 09.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prioritized helping customers over completing other routine tasks in store.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Animation And Special Effects
Academy of Art University
San Francisco, CASkills
- Safe Food Handling
- Customer Retention
- Friendly and outgoing
- Excellent memory
- Supply Restocking
- Coffee expertise
- Cleaning and sanitizing
- Product displays
- Problem-Solving
- Time Management
- Available Weekends
- Flexible Schedule
- Exceptional customer service
- Attention to Detail
- Adaptive and creative
- Cash Handling
- Team Leadership
- Active listener
- Relationship Building
- Up-selling
- Performance Improvement
- Order Taking
- Customer Service
- Upselling
- Retail Management
- Staff Training
- Graphic Design
- New Hire Training
- Flexible and Adaptable
Timeline
Barista
Harris Teeter
11.2023 - Current
Shift Leader
Pet Supermarket Inc.
08.2022 - 10.2023
Sales Associate
Old Navy, Gap
02.2022 - 09.2022
Bachelor of Arts - Animation And Special Effects
Academy of Art University