Michelle Purdom
Gilbert,AZ
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Outstanding attendance, with exceptional multitasking skills. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.
Overview
23
23
years of professional experience
Work History
Front Desk Attendant
HAMPTON INN AND SUITES
07.2018 - Current
- Ensured compliance with hotel policies by verifying identification documents of guests upon check-in as per standard operating procedures.
- Collected room deposits, fees, and payments.
- Coordinated luggage storage services for early arrivals or late departures, enhancing overall guest convenience during their stay.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
Front Desk Attendant
MICROTELL INN
06.2001 - 05.2018
- Ensured compliance with hotel policies by verifying identification documents of guests upon check-in as per standard operating procedures.
- Acting in a management role while manager not available.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored staff performance and provided feedback and guidance.
Accounting
TATES AUTO CENTER
10.2010 - 11.2012
- Posted Customer payments by recording cash, check, and credit card transactions.
- Bill collecting calls with customers.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ09.2009
High School Diploma -
Gallup Central High School
Gallup05.1996
Skills
- Team Oversight
- Front Office Support
- Mail and packages
- Records Management
- Administrative Skills
- Data Entry
- Reservations
- POS Systems
- Strong multitasking
- Teamwork and Collaboration
- Problem-solving skills
Timeline
Front Desk Attendant
HAMPTON INN AND SUITES
07.2018 - Current
Accounting
TATES AUTO CENTER
10.2010 - 11.2012
Front Desk Attendant
MICROTELL INN
06.2001 - 05.2018
Associate of Arts - Health Administration
University of Phoenix
High School Diploma -
Gallup Central High School
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