MICHELLE PURSELL
Cincinnati,OH
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative and committed to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
CPhT
Fitzgerald's Pharmacy
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
CPhT
The Pill Box Pharmacy
04.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service, Cashier, Pharmacy assistant
The Pill Box Pharmacy
11.2020 - Current
- Customer Service/Cashier
- Assisting patients with refill requests and account profiles
- Assist pharmacist with filing and inventory
Food and Beverage, Licensed Alcohol Service (beer Pourer)
Kings Island (Cedar Fair)
06.2019 - 01.2020
- Server/Cashier
- Serve-Safe Licensed Beer Pourer and alcohol transport.
- Set-up and full operation of Concession stands, Bar backs, and Special events tents.
Server, general employee
Grammas Pizza
06.2018 - 06.2019
- Server, cashier, telephones and food prep.
- Interviewing and scheduling servers/hostesses
Home Health Care Worker
Home Care by Black Stone
02.2018 - 06.2018
- Aide/Assist clients with daily self care
- Aide/Assist clients with daily and weekly chores and activities.
Customer Service, Leader
APPEARANCE PLUS CLEANERS
10.2014 - 08.2016
- Cashier
- Customer claims and complaints
- Supervisor
- Hiring/Scheduling
- Day to day operations of retail department and staff management
Customer Service, clerk, bookkeeping
RESALE FOR AUTISM
03.2014 - 10.2014
- Cashier
- Sorting Donations
- Pricing of new and donated products
- Bookkeeping/Payroll
- Stocking shelves with recent donations
Customer Service Specialist
TWO FISH APPAREL
01.2014 - 03.2014
- Data / Order Entry
- Inbound calls and email transmissions regarding customer accounts
- Troubleshooting / quality control
Administrative Director
TREE DIVISIONS
03.2011 - 03.2013
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Plan, administer and control budgets for contracts, equipment and supplies.
- Bookkeeping, Accounting, and Payroll
Clerk
UNITED DAIRY FARMERS
11.2005 - 08.2006
- Cashier with excellent cash handling and customer service skills
- Store maintenance including but limited to Stocking and cleaning
Inside Sales Agent
PRASCO INDUSTRIES
04.2004 - 07.2004
- Sales and distribution of generic pharmaceutical products to pharmacists.
- Preparing, printing, and application of labels/documentation of pharmaceutical products.
Store Manager / Tax Preparer
JACKSON HEWITT
12.2003 - 03.2004
- Directly Responsible for staff, inventory, systems maintenance at Eastgate location.
- Preparing and processing of tax forms and cash advance services
Store Manager / Collections Specialist
CHECK 'N GO
05.2001 - 09.2003
- Customer Service
- Processing of applications for new clients
- Loan and Accounts agent
- Collections Specialist, decreased debt of Milford retail location by more than 60% in first quarter; as collection agent. After decreasing debt in Milford, I was promoted and transferred to the Fairfield location; which had also been dealing with an extremely high debt rate!
- Store Manager: Milford, Ohio & Fairfield, Ohio
Education
Badge/Certification - Billing And Reimbursement
PTCB
Online Learning03-2025
Badge/Certification - Controlled Substance Diversion Prevention
PTCB
Online Learning05-2024
Pharmacy Technician Certification - Certified Pharmaceutical Technician
MedCerts
Online12-2021
Associate of Science - Accounting
DEVRY UNIVERSITY
CINCINNATI, OHIOHigh School Diploma - undefined
AMELIA HIGH SCHOOL
AMELIA, OHIOSkills
- Exceptional Customer Service Skills
- Impeccable phone skills, including professional polite and personable demeanor
- Years of cash handling experience with precise, near perfect level of accuracy!
- Extensive computer proficiency
- Purchasing, bookkeeping and basic account ledgers
- Problem-solving
- Time management
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- Certified Pharmaceutical technician with additional badges in Billing and Reimbursement, and Controlled Substance Diversion Prevention.
- Currently continuing education in Supply Chain and Inventory Management Certificate Program for Pharmacy Technicians and MTM Certificate Program for Pharmacy Technicians.
Timeline
CPhT
Fitzgerald's Pharmacy
06.2024 - Current
CPhT
The Pill Box Pharmacy
04.2022 - 06.2024
Customer Service, Cashier, Pharmacy assistant
The Pill Box Pharmacy
11.2020 - Current
Food and Beverage, Licensed Alcohol Service (beer Pourer)
Kings Island (Cedar Fair)
06.2019 - 01.2020
Server, general employee
Grammas Pizza
06.2018 - 06.2019
Home Health Care Worker
Home Care by Black Stone
02.2018 - 06.2018
Customer Service, Leader
APPEARANCE PLUS CLEANERS
10.2014 - 08.2016
Customer Service, clerk, bookkeeping
RESALE FOR AUTISM
03.2014 - 10.2014
Customer Service Specialist
TWO FISH APPAREL
01.2014 - 03.2014
Administrative Director
TREE DIVISIONS
03.2011 - 03.2013
Clerk
UNITED DAIRY FARMERS
11.2005 - 08.2006
Inside Sales Agent
PRASCO INDUSTRIES
04.2004 - 07.2004
Store Manager / Tax Preparer
JACKSON HEWITT
12.2003 - 03.2004
Store Manager / Collections Specialist
CHECK 'N GO
05.2001 - 09.2003
High School Diploma - undefined
AMELIA HIGH SCHOOL
Badge/Certification - Billing And Reimbursement
PTCB
Badge/Certification - Controlled Substance Diversion Prevention
PTCB
Pharmacy Technician Certification - Certified Pharmaceutical Technician
MedCerts
Associate of Science - Accounting
DEVRY UNIVERSITY
Similar Profiles
Jeffrey CampbellJeffrey Campbell
Grocery Department Manager at Fitzgerald's By GeisslersGrocery Department Manager at Fitzgerald's By Geisslers
Ellen O ConnellEllen O Connell
Quality control officer Intern at FitzGerald's Family BakeryQuality control officer Intern at FitzGerald's Family Bakery
Rafaa KorinaRafaa Korina
Pharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa PharmacyPharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa Pharmacy
Isaiah :LeeIsaiah :Lee
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Reuben Johnson JrReuben Johnson Jr
Senior Accounts Manager at AbbVieSenior Accounts Manager at AbbVie