Michelle Purugganan
Citrus Heights,CA
Summary
Talented Partner with 19 years of payroll industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and partnership with clients and internal partners.
Overview
8
8
years of professional experience
Work History
Service Partner – Implementation Client Consultant
Paychex Inc
10.2022 - Current
- Assist in overseeing the implementation process for new large market clients and evaluate their needs.
- Provide outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieve successful client outcomes by identifying and addressing their unique needs and goals.
- Manage multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Research & resolve client implementation issues in a timely manner to optimize client experience & satisfaction
- Establish and maintain a positive working relationship with clients, sales, and partners to promote Paychex quality service image
- Set up and provide online training for new clients to ensure payroll is submitted correctly and timely
- Input, load payroll information as well as balance quarter-to-date and year-to-date wages and deductions, along with any related information, to ensure accurate reconciliation of client data during the loading process.
Service Representative - SMB Onboarding (Pivot)
Paychex, Inc
05.2016 - 09.2022
- Operated in dynamic, high-volume environments to provide skilled assistance to reps submitting new clients.
- Consistently hit productivity and quality metrics
- Well versed and prolific in multiple platforms of Implementation, MPSC, HR Pro, SMB
- Establish and maintain partnerships with Sales teams to ensure that client needs are properly assessed
- Follow up on outstanding items to issue completion in compliance with established Service Level Agreements
- Develop & maintain a basic working knowledge of one or more Paychex products
- Conduct sales trainings
- Consistently load in to Core Advanced database, especially during month end and high-volume times to assist loading partners
- Assist Sales with gathering missing docs, especially with complex situations and wage reports
Education
Paychex, Inc
Skills
- Extensive payroll knowledge
- Ability to accomplish tasks in high volume situations
- Meet deadlines
- Excellent written/verbal communication skills
- Strong organizational skills
- Strong computer skills
- Identify risks
- Resolve potential issues
- Take initiative
- Proactively seek outcomes
- Establish excellent relationships
Tech
HRIS, Salesforce, Sharepoint, Paychex Flex (Online Platform), Core Advanced, PACO, WebORS, WebEx, Microsoft Teams, Microsoft 365, Outlook
Timeline
Service Partner – Implementation Client Consultant
Paychex Inc
10.2022 - Current
Service Representative - SMB Onboarding (Pivot)
Paychex, Inc
05.2016 - 09.2022
Paychex, Inc
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