Michelle Quarles

Independent Contractor

INDEPENDENT CONTRACTOR

Pueblo, Colorado

01.2013 - Current

Defined appropriate metrics and measurements to drive results.
Compiled and verified data to resolve issues and streamline efficiency.
Managed quality control and maintained high level of customer satisfaction.
Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Followed care plan and directions to administer medications.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Monitored vital signs and medication use, documenting variances and concerning responses.
Tracked and reported clients' progress based on observations and conversations.
Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.
Reviewed project requirements to identify customer expectations and resources needed to meet goals. Account Lead, Created and maintained Government and Corporate Accounts. Responsible for all account activities and communications, as well as Quality Assurance.
Addressed client questions and resolved complaints related to products, services and accounts.
Followed up with clients to gauge product success and promote satisfaction.
Liaised between clients and management to provide client feedback and resolve inquiries.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.