Michelle Queen
Porter,CA
Summary
Adept at optimizing team performance and enhancing customer experiences, my tenure at Wendy's showcased my ability to solve problems and mentor staff effectively. Leveraging skills in decision-making and interpersonal communication, I improved operational efficiency and reduced errors, contributing significantly to workplace productivity and customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
02.2023 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Patient Account Coordinator
Preferred Homecare
03.2021 - 09.2022
- Collaborated with the medical team to optimize patient care coordination, resulting in improved patient experiences.
- Prepared accurate and timely reports on account activity for management review, enabling informed decision making.
- Reduced errors in claim submissions, ensuring thorough verification of patient information and coverage details.
- Assisted in the implementation of new software systems to improve efficiency and effectiveness within the department, resulting in a smoother workflow and increased productivity.
- Conducted regular audits of patient accounts for accuracy, identifying areas for improvement or correction as necessary.
- Negotiated payment arrangements with delinquent account holders, ultimately reducing bad debt write-offs for the organization.
Education
Bachelor of Science - Healthcare Administration
Carrington College - Phoenix
Phoenix, AZ04.2026
Certificate of Completion - Medical Billing And Coding
Carrington College - Phoenix
Phoenix, AZ03.2021
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Interpersonal Skills
- Staff Training and Onboarding
- Inventory Control
- Staff Development
- Delegation capabilities
- Payment Processing
- Documentation And Reporting
- Safety Compliance
- Schedule Management
- Equipment Troubleshooting
- Compliance understanding
- Tech-Savvy
- Customer Service
- Problem-Solving
- Coaching and Mentoring
- Safety Procedures
- Conflict Resolution
- Coordinating Daily Operations
Certification
Medical Billing and Coding
Pharmacy Technician Trainee License
Timeline
Shift Manager
Wendy's
02.2023 - 01.2024
Patient Account Coordinator
Preferred Homecare
03.2021 - 09.2022
Bachelor of Science - Healthcare Administration
Carrington College - Phoenix
Certificate of Completion - Medical Billing And Coding
Carrington College - Phoenix
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