Michelle Quezada
El Paso,Tx
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
10
10
years of professional experience
Work History
Auth Department
El Paso Cardiology Associates
10.2022 - 04.2024
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
- Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
Front Desk/ Auth Department
Physicians Vascular Services
04.2021 - 09.2022
- While I had not worked previously under a doctor, I used my knowledge from working at the call center to help assist in the front desk and check in/check out patients
- While working at the front desk I was given the responsibility of opening and closing, and I tried my best to learn as quickly as possible as I noticed this was a fast paced environment as well
- I always tried to get all my questions answered as I wanted to excel in my position, and I was also able to use my customer service skills when attending patients
- I was also taught how to verify benefits and eligibility for each patient’s insurance based on the treatment provided
- I was then promoted to the auth department, specifically for sclerotherapy, and I broadened my knowledge of authorizations and working with different insurances to help patients get their treatment approved.
Assistant Manager
Churchs Chicken
06.2014 - 04.2021
- My first job taught me leadership skills and customer service skills
- Being able to work in a fast paced environment also taught me to be able to multitask and work under pressure
- Within 6 month of working and learning these skills I was promoted to shift leader
- Once excelling at managing my small group of co workers and showing initiative I was promoted to assistant manager.
Education
El Paso Community College
El Paso, Tx04.2024
Americas High School
El Paso, Tx05.2013
Skills
- Bilingual (speaking, writing, and reading)
- Multi-tasker
- Friendly customer service
- Knowledgeable in patient scheduling system
- Can work under pressure
- Team worker
- Leadership skills
- Adaptable
- Knowledgeable with health insurances
- Customer Service
- Workplace Safety
References
- Amber Guerrero, Co Worker at EPCA, 915-777-4228
- Lluvia Montero, Supervisor at Church’s Chicken, 915-856-7870
- Tania Cruz, Co-Worker at PVS, 915-245-8179
Timeline
Auth Department
El Paso Cardiology Associates
10.2022 - 04.2024
Front Desk/ Auth Department
Physicians Vascular Services
04.2021 - 09.2022
Assistant Manager
Churchs Chicken
06.2014 - 04.2021
El Paso Community College
Americas High School
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