Michelle Rabideau

• Ensure regulatory compliance by staying up-to-date with industry legislation, guidelines, and best practices.
• Develop strong relationships with clients, resulting in repeat business and referrals for additional loans.
• Assist members with a myriad of membership needs and/or direct members to the proper department who can assist.
• Collaborate with colleagues across various departments to optimize and ensure a seamless loan process for both the lender and borrower.
• Provide expert guidance on appropriate financing options based on individual member needs.
• Credit Advisement; how to improve, restore or earn credit through NFCU approved outlets such as Mission Credit Confidence.
• Submit, Evaluate and Resolve Titling concerns for Members, Insurance Companies and Dealerships via Vintek & Pega Systems.
• NMLS Licensed & Registered
• VA Notary Licensed- Expires 11/2026
• SAFE Licensed & Registered

• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
• Supported managers in implementing operational improvements that increased efficiency across the branch network.
• Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis. Networked to increase client base and encourage existing clients to expand financial portfolios.
• Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Streamlined daily operations, ensuring accurate and efficient transaction processing.
• Submitting applications for personal loans, credit cards, etc.
• Client De-escalation handling and Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Assist with securely opening and closing branch using approved branch procedures
• NMLS licensed & registered
• VA Notary Licensed- Expires 11/2026
• SAFE licensed & registered

• Remote Manage 60+ employees and 30+ stores across the Mid Atlantic Region
• Organize & hold Team Meetings & Conference Calls
• Communicate effectively with Employees & Management
• Extensive Travel Across Mid-Atlantic Region
• Organize Travel arrangements for Myself and Employees
• Collaborate with Corporate Recruiting Team for staffing purposes
• Interview, Hire, Meet & Greet New Employees
• Scheduling, Payroll, Training & Staffing
• Attend New Clientele/ Retailer Walk Throughs
• Provide Multiple Hourly & Daily Status Reports
• Run and Support Multiple Retail Merchandising Programs
• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.

• Developed strong relationships with and provided Recruiting and HR Support for Multiple Retailers, Projects, Positions & Managers
• Train New Recruiters
• Travel Organize & Attend hiring events & Job Fairs
• Provide Weekly Recruiter Reports
• Attend, Organize and Lead Multiple Meetings, Conferences & Presentations.
• Partner with Multiple Companies including the USO to help with Job Placement for Vets and their families.
• Enhanced candidate sourcing by utilizing innovative recruitment methods and platforms.
• Streamlined recruitment processes for more efficient candidate selection and onboarding.
• Implemented data-driven strategies to optimize recruitment efforts and improve candidate quality.

• Provided personalized customer experiences by following up with individual clients to resolve account issues.

• Review credit for financial approvals; CTPR, MMC, TAI, DB, PAT ACT, EBA

• Continuously stay proficient in ALL banking regulations.

• Provide Admin. Support for multiple projects

• Trained new associates, Floor walking & Created Training Cheat Sheets

• Attend multiple focus groups for many departments

• Worked with FEMA affected clients for payment resolutions

• Organized Team Functions, Donations & Charity Walks/Events