Michelle Rae Balint

• I have successfully transitioned the Highlands Ranch location to zero clients for the majority of their stations, streamlining operations and reducing hardware dependencies
• I collaborated with Olympus VaultStream to simplify provider access by enabling seamless login through the Olympus EasyView Link from any computer, enhancing workflow efficiency
• My work included extensive testing of Zoom functionality on Dell Wyse zero client systems for Health Initiatives, while also exploring alternatives such as 10zig systems to identify potential improvements, though some challenges remain unresolved
• I provided critical remote site support, including overseeing the successful closure of the Rose location, ensuring that resources were efficiently redistributed
• In collaboration with the network team, I worked to accurately maintain lab inventories and segment labs onto separate VLANs to improve network organization and security
• Additionally, I facilitated the transition of departments from RocketChat to Zoom Chat, supporting a smoother communication experience
• My efforts to enhance documentation included creating and updating resources such as PC checklists, employee onboarding handouts, zero client instructions, IST Spyderweb links, and email login guides
• I also contributed to telehealth advancements by developing a guide to help providers conduct more successful patient visits, further aligning with organizational goals
• I take pride in fostering a collaborative environment, focusing on team development and process improvements to support both individual growth and enhanced service delivery
• A key strength I have demonstrated is my ability to hold employees accountable for their words and actions
• This was initially a challenging process, but with guidance and support, I developed strategies to address these situations effectively, resulting in improved accountability and customer service outcomes
• I have also taken the initiative to review and reinforce critical team policies, including the fragrance policy, dress code, and attendance guidelines
• These reviews, conducted during team meetings and through team emails, have helped establish consistent standards and expectations across the desktop team
• My involvement extends beyond daily responsibilities; I regularly cover huddle meetings for managers and supervisors, ensuring alignment and continuity in leadership and education during these sessions

• Additional roles:

Network Systems Engineer

Systems Administrator

Desktop Administrator

• Assisted Network Systems Engineer to maintain network, changed network passwords, maintained email server, installed new computers throughout the hospital, replaced hardware, installed software, paged out daily to trouble calls on-site for both PC and Mac platforms
• Setup and assisted users with Remote Dial-in software on laptops and home desktop units
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Monitored networks and network devices to resolve technical problems quickly.
• Maintained accurate documentation of network design specifications, ensuring continued reference for future modifications or expansions.

• Worked independently to perform routine and moderately complex tasks to aid in the ongoing support of microcomputer environments
• Assisted with end-user questions and problems
• Consultations for hardware and software packages
• Installed new hardware and maintained existing hardware
• Installed network nodes, terminals, peripherals and wiring
• Documented, debugged, and prepared user procedures
• Performed LAN backups
• Responsible for Novell remote access server, helped to implement replacement Novell server

• Company Overview: IBM located in Boulder, Colorado
• Provided technical support for the IBM Halliburton Help Desk serving network administration functions
• Supported Halliburton users by helping them stay connected to networked servers where I was responsible for 99% uptime for all user connections
• Determined server status and customer account status
• Remote access and Novell Networking systems
• Microsoft Outlook and Windows operating system troubleshooting
• IBM located in Boulder, Colorado

• High quality, high volume help desk support
• Responded to customer inquiries on the phone via online networking by video capture devices (Connectix Quickcams) and by email
• Handled customer issues that arose from the use of a product and processed requests for replacing defective products in order to communicate with developers and programmers any new bugs
• Requested follow up to make sure fixes were received and tested
• Beta testing was a large part of my job as a Product Specialist for the Quickcam VC by Connectix and Virtual PC for the Mac

• Assisted customers of Apple Computer, Inc
• With Powerbooks and docking stations via technical phone support
• Supported software and hardware and dispatched defective units to Apple’s New York Kodak location
• Assisted users in AppleTalk and email as well as Mac Operating System troubleshooting
• Supported users with infrared technology between Powerbooks
• Provided Palm Pilot support