Michelle Rago Hostler
Boothwyn,PA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Practice Manager/ Medical Assistant
Bryn Mawr Medical Specialists
Bryn Mawr, PA
04.2014 - Current
- Patient Check In / Check Out
- Vitals/Injections
- Maintained a comprehensive filing system for patient records and documents.
- Prepared monthly budget projections based on historical trends and current expenditures.
- Coordinated with insurance companies to ensure timely reimbursement of claims.
- Responded promptly to inquiries from patients regarding their accounts or appointments status.
- Conducted regular meetings with practice staff to review job performance and discuss operational goals.
- Provided administrative support to physicians, nurses, medical staff and other healthcare personnel.
- Collaborated with external vendors for purchasing supplies at discounted rates.
- Developed strategies to improve workflow processes within the practice.
- Processed payroll functions including employee benefits administration.
- Organized staff training sessions and provided guidance on new health regulations or laws applicable to the practice.
- Consulted with clinicians to develop business strategy.
- Motivated staff by offering direction and providing constructive feedback.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
Medical Assistant
Crozer Gastroenterology
Chester, PA
03.2012 - 04.2014
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into EHR by accurately entering demographic information.
- Manometries / esophageal pH studies
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Bachelor of Administrative Studies - Business Management
DeVry University
true12-2025
Diploma - Medical Assisting
Allstate Career
Essington, PA01-2012
High School Diploma -
Ridley High School
Ridley, PA 06-2004
Skills
- Workflow Management
- Policy and procedure development
- Records Management
- HIPAA and OSHA regulations
- Referral management
- Staff Management
- New Hire Training
References
References Melissa Dougherty 610-656-8546, Cindy Swift 302-545-7273. Renee Campo 610-324-0005
Certification
- CPR/First aid
- Medical Assistant Certification NCCT
Timeline
Assistant Practice Manager/ Medical Assistant
Bryn Mawr Medical Specialists
04.2014 - Current
Medical Assistant
Crozer Gastroenterology
03.2012 - 04.2014
Bachelor of Administrative Studies - Business Management
DeVry University
Diploma - Medical Assisting
Allstate Career
High School Diploma -
Ridley High School
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