Michelle Ragsdale

Managed budgets and monitored P&Ls to meet margin targets.

• Increased operational efficiency through strategic staffing and comprehensive training.
• Executed business strategy to align with company objectives, effectively motivating teams.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Led a team of 20 employees, directing recruitment, training, and career development.
• Organized plans ensuring projects were finalized within the designated timeframe.
• Utilized scheduling expertise to ensure timely achievements.
• Increased customer satisfaction by resolving product or service issues.
• Managed and logged incoming shipments into inventory system.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
• Met customer needs through effective inventory management.
• Tracked work output and implemented enhancement initiatives.
• Mentored team in strategies for effective upselling and cross-selling.
• Oversaw daily operational procedures, ensuring smooth opening and closing processes.
• Enforced standards aimed at optimizing team performance.
• Mentored new employees during onboarding process.
• Trained employees to boost competencies and consistently hit daily objectives with hands-on direction.

• Controlled inventory levels to minimize potential losses.
• Trained 30 sales associates in product knowledge, boosting customer satisfaction.
• Oversaw budget execution, scheduling tasks and training programs.
• Set, enforced and optimized internal policies to maintain efficiency
• Guided and developed 2 Assistant Managers.
• Supervised installation and disassembly phases to enhance performance.

• Facilitated seating arrangements and streamlined order assistance for the front of house staff.
• Developed training curriculum for front of house staff to uphold exceptional customer service standards.
• Organized reservations for guests, collaborating with all restaurant departments.
• Managed cash reconciliation processes, confirmed correct transactions and handled earnings deposits.
• Coordinated staff schedules by planning and assigning shifts.
• Allocated daily responsibilities to servers.