Michelle Ralph
Hampton,VA - Virginia
Summary
Dynamic professional with a proven track record at Capreit Management, adept in administrative support and possessing strong communication skills. Excelled in enhancing resident relations and streamlining operations, demonstrating a keen ability to manage property tours and maintain high customer service standards. Skilled in both interpersonal and organizational domains, significantly contributing to team and client satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
Capreit Management
03.2021 - 11.2022
- Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
- Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive residents relations.
- Act as Property Manager in absence of the Manager for specified amounts of time.
- Monitor collections., post rent payments, enforce the collection policy, and initiate legal action when required
Service Associate Ii
Community Service Board
08.2012 - 02.2021
- Regular oral and written communication with peers, clients, Case Manager
- Maintain accurate records , collecting and compiling and evaluating data, and submitting records to appropriate sources in a timely fashion.
- Assesses accuracy of collected data and communicates need for revisions in programming.
- Interface with other human services officials in proving services to clients
Counselor
Heart Haven
02.2011 - 07.2012
- Assisting clients with medical, educational and personal problems.
- Maintain orderly confidential files, safeguard the health, safety and personal rights
- Provide direct functions like counseling clients.
- Teach life skills to several clients.
Social Service Volunteer
Newport News Dept of Social Services
10.2011 - 07.2012
- Interact directly with food stamp customers to gather and assess information relative to customers circumstances.
- Assisted customers in completing appropriate applications.
- Maintain interview calendar for appointments for Case Manager.
- Organize files and support other staff members.
- Respond to telephone inquiries from customers seeking food stamp assistance.
Education
Bachelors Of Arts - Psychology
Saint Leo University
Fort Eustis, VA03.2011
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
Timeline
Assistant Property Manager
Capreit Management
03.2021 - 11.2022
Service Associate Ii
Community Service Board
08.2012 - 02.2021
Social Service Volunteer
Newport News Dept of Social Services
10.2011 - 07.2012
Counselor
Heart Haven
02.2011 - 07.2012
Bachelors Of Arts - Psychology
Saint Leo University
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