Michelle Rambo
Grapevine,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Restaurant Hostess
Chili's Bar And Grill
08.2022 - Current
- Taking reservations, answered customer questions, and informed of accurate wait times.
- Manage seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Support servers, food runners, and bussers with keeping dining area ready for every guest.
- Answer customer questions about hours, seating, and menu information.
- Prepare dining room for service by cleaning , organizing tables and placing table settings.
- Collect information from arriving customers to seat groups or place them on waitlist.
- Watch dining area staff to evaluate server loads and calculate accurate wait times.
- Monitor front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complying with food safety and food hygiene regulations to safeguard public health.
- Checking in with servers to confirm preparedness before seating customers.
- Cultivating positive guest relations by managing information and orchestrating speedy seating.
- Assist FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Deliver unparalleled service to drive positive dining experience and repeat customer visits.
- Report problematic guests to management to foster safe and pleasant environment.
- Greeting customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodate special seating requests for guests to enhance satisfaction.
- Work with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitor seating area.
- Assign patrons to tables suitable for needs and restaurant section rotation.
- Relay guest comments or suggestions to manager on duty for further action.
- Provide adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
PACKAGE HANDLER
UPS
06.2021 - Current
- Sorting packages for delivery based on destination,
- Loading packages into airfreight and ground transport containers for delivery, lifting up to 70lbs
- Maintaining clean workstation and workplace
- Comprehension and adherence to UPS quality, management and safety requirements, systems, and procedures.
- Used hand-held scanners and physical logs to accurately track item movements
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Followed safety regulations to maintain safe work environment
- Removed jams and unblocked conveyor system to maintain flow of goods
- Proved successful working within tight deadlines and a fast-paced environment
OPTICAL TECHNICIAN
VOLT/ VSP ONE
12.2020 - 04.2021
- Performed a variety of tasks related to daily lab operations and production including:
- Performing most functions of an Optical Technician-I such as QA inspecting edged and uncut lenses for proper markings and defects
- Tinting edged and uncut lenses
- Operating, troubleshooting and minor repairs to machinery used
- Maintaining company safety standards
- Maintaining a clean and safe workstation and workplace
- Aiding in efficiently moving work through the department while aiding and cooperating with other departments to move work effectively and efficiently through entire process to ensure product completion within a timely manner
- Comprehending and adherence to VSP One2quality, management and safety requirements, systems, and procedures
- Other duties as assigned.
Restaurant Hostess
Chili's Bar And Grill
04.2019 - 03.2021
- Took by phone, answered customer questions, and informed of accurate wait times.
- Assisted staff with keeping a clean and efficient restaurant.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Monitored seating area.
OPTICAL CUSTOMER SERVICE REPRESENTATIVE
ESSILOR OF AMERICA
06.2019 - 03.2020
- Supplied critical support to the Customer Service team and customers to resolve queries and concerns, entered orders and assessed physical jobs to ensure the correct action is taken
- Account research, record keeping
- Communicated proactively with customers on job status and ETA's.
BRAND REPRESENTATIVE
HP
06.2018 - 03.2019
- Educated and excited customers, business partners and retail associates on benefits and differentiators of available services
- Maximized sales of all HP products and services
- Positioned HP's products instore in ways to create better product visibility, customer experience and brand awareness
- Effectively communicated HP's plans, features, products, and services to a variety of personnel and partners
- Created first-rate customer experiences by setting up demonstration tables for hands on trials
- Built productive relationships with in-store personnel
- Met and exceeded sales goals
- Always represented
- MarketSource and HP in a professional manner
- Supported select retail outlets in assigned geographical territory
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
SORTATION CLERK
GOLDEN STATE FC LLC
12.2017 - 03.2018
- Scanning and sorting packages into the proper location in an efficient manner to keep scan rate per company guidelines and quality and safety standards
- Picking containers according to pre-planned routing schedules, preparing and staging completed routes for delivery drivers
- Working with other team members to ensure all routes are picked and staged correctly and are in the right areas by a predesignated time.
DELIVERY DRIVER, CUSTOMER SERVICE REPRESENTATIVE, SALES
AUTOZONE
01.2016 - 06.2017
- Making deliveries/pick-ups to local auto shops, mechanics and ensuring their auto repair supply needs were met by keeping updated on the latest sales and services
- Greeting customers as they arrive and ensuring a positive customer experience and customer satisfaction by going above and beyond aiding the customer with finding the correct part sand supplies needed to complete the job the first time
- And in doing so ensuring a return customer which translates into future sales
- Maintaining a safe and clean environment for employees and customers by adhering to company safety guidelines and standards
- Assisting customers with the final checkout process of their shopping experience
- Account research – looking up warranty information on customer vehicle parts
- Data entry –inputting customer information for warrantied parts and supplies as well as placing orders for parts for customers both in front of the store in the DIY department as well as the
- Commercial Delivery department
- Answering incoming calls and providing excellent customer service over the phone
- Keeping track of inventory and making sure the sales floor and overflow areas were appropriately stocked and forward faced according to store guidelines.
Field Service Technician
Adecco Staffing
08.2006 - 02.2007
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
Education
Certificate: Computer Systems Technology - Telecommunications, Fiber Optics
San Diego, CA08.2006
HIGH SCHOOL DIPLOMA - General Studies
JAMES A. GARFIELD HIGH SCHOOL
San Diego, CA05.1992
Skills
- Strong customer service background
- Conflict and Complaint Resolution
- Service Prioritization
- Account research and follow-up
- Data entry/typing 60wpm/10-key
- Detail oriented
- Multi-tasking
- Works well under pressure
- Team player
- Warm and Friendly
- Belt Conveyors
- Active Listening and Communication
- Computer Tracking
- Suggestive Selling Techniques
- Customer Preferences
- Station Preparation
- Complex Problem-Solving
- Customer Loyalty
- Billing and Payment Processing
- Answer Telephone Calls
- Availability Record Keeping
- Scheduling
- Tracking Systems
- Supply Restocking
- Operational Efficiency
- Customer Service
- Cash and Transaction Handling
- Front Counter Support
- Serve Food
- Calendar and Scheduling Software
- Item Promotion
- Tool Preparation
- Price Memorization
- Cash Handling
- Train Staff
- Enter Orders
- Menu Memorization
- High-Volume Dining
- Inventory Records
- POS Systems Operations
- Organization and Time Management
- Multi-Line Telephone Systems
- VIP Support
Languages
Spanish
Elementary
Timeline
Restaurant Hostess
Chili's Bar And Grill
08.2022 - Current
PACKAGE HANDLER
UPS
06.2021 - Current
OPTICAL TECHNICIAN
VOLT/ VSP ONE
12.2020 - 04.2021
OPTICAL CUSTOMER SERVICE REPRESENTATIVE
ESSILOR OF AMERICA
06.2019 - 03.2020
Restaurant Hostess
Chili's Bar And Grill
04.2019 - 03.2021
BRAND REPRESENTATIVE
HP
06.2018 - 03.2019
SORTATION CLERK
GOLDEN STATE FC LLC
12.2017 - 03.2018
DELIVERY DRIVER, CUSTOMER SERVICE REPRESENTATIVE, SALES
AUTOZONE
01.2016 - 06.2017
Field Service Technician
Adecco Staffing
08.2006 - 02.2007
Certificate: Computer Systems Technology - Telecommunications, Fiber Optics
HIGH SCHOOL DIPLOMA - General Studies
JAMES A. GARFIELD HIGH SCHOOL