Michelle Ramirez
Sacramento,CA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
CGL Companies
11.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Executive Assistant/ House Manager
The Five Fifties LLC
03.2018 - 11.2020
- Handled confidential and sensitive information with discretion and tact.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Managed all intake and discharge paperwork and procedures for residents.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Oversaw budget to manage expenditures and control costs.
- Brainstormed and implemented creative event concepts and themes.
Business Development Manager
Ameriprise Financial
01.2018 - 11.2019
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Built relationships with customers and community to establish long-term business growth.
Education
High School Diploma -
Monterey Trail High School
Elk Grove, CA05.2010
Skills
- Customer Service
- Process Optimization
- Budgeting
- YouTube
- Employee Training
- Administrative Support
- Travel Coordination
- Microsoft SharePoint
Hobbies
Hiking
Paddleboard
Volleyball
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Administrative Assistant
CGL Companies
11.2019 - Current
Executive Assistant/ House Manager
The Five Fifties LLC
03.2018 - 11.2020
Business Development Manager
Ameriprise Financial
01.2018 - 11.2019
High School Diploma -
Monterey Trail High School
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