Michelle Ramirez

provided excellent customer service to patients and their families, collected patient demographic information for complete and accurate pre-registration and registration of patients obtaining services, verified insurance, secured treatment authorizations, verified medical necessity, obtained signatures on all required forms, worked closely with nursing and ancillary departments, worked with case managers, financial counselors and coordinators to facilitate inpatient, Observation, discharges and transfers. Additional duties: answered phones and route calls to appropriate staff. Worked in the emergency department to relieve clerks. Relieved switchboard operator.

answered phone calls, scheduled patients for appointments, verified treatment plan/prescription and insurance, communicated with insurance adjusters, processed treatment plan, followed up with doctor's office in regards to treatment plan, assisted office manager in all management duties, performed billing claims to insurance companies, worked closely with physical therapist, worked as an aide under the direct supervision of the physical therapist, prepared hot and cold packs for patients, ensured safety of exercise equipments, organized and maintained cleanliness of exercised room and equipments