Michelle Ramirez
'Ewa Beach,HI
Summary
Detail-Oriented Patient Services Clerk who handles multiple tasks while providing excellent customer service to patients and their families. Proficient in registration, using the hospital computer system, collecting accurate information in a timely manner.
Overview
28
28
years of professional experience
Work History
Patient Services Clerk
Wahiawa General Hospital
Wahiawa, HI
01.2014 - Current
- Responsible for complete and accurate pre-registration and full registration of patients obtaining services.
- Verified insurance coverage and secured treatment authorizations.
- Verified medical necessity.
- Obtained signatures on all required forms.
- Initiated medicaid referrals and provided financial assistance applications to patients.
- Verified patients are admitted to the correct status, service and room accommodation.
- Worked closely with nursing and ancillary departments in effort to maintain a teamwork approach.
- Worked with case managers, financial counselor and coordinators to facilitate inpatient, observation, discharges and transfers.
- Relieved ER Patient Services Clerks and Reception Desk Clerks for breaks and lunch breaks.
- Relieved Switchboard Operator for break and lunch breaks.
Office Clerk/Physical Therapy Aide
First Physical & Functional Rehab
Wahiawa, HI
05.1996 - 08.2004
- Answered phone calls and welcomed visitors to the office.
- Scheduled appointments and collected demographics.
- Verified treatment plans.
- Worked closely with Physical Therapist.
- Communicated with doctor's offices and insurance adjusters.
- Assisted office manager in billing claims to insurance companies.
- Prepared hot and cold packs for patients treatment.
- Organized and maintained cleanliness of equipments and exercise area, to ensure safety of staff and patients.
Education
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Pearl City, HI05-2006
Associate of Science - Accounting
Leeward Community College
Pearl City, HI12-1996
Associate of Science - Business Management
Leeward Community College
Pearl City, HI12-1994
Skills
- Insurance Verification
- Medical Terminology Knowledge
- Data Entry Proficiency
- Typing
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
Timeline
Patient Services Clerk
Wahiawa General Hospital
01.2014 - Current
Office Clerk/Physical Therapy Aide
First Physical & Functional Rehab
05.1996 - 08.2004
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Associate of Science - Accounting
Leeward Community College
Associate of Science - Business Management
Leeward Community College
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