Michelle Ramirez
North Bergen,NJ
Summary
- Performance-oriented Assistant Store Manager focused on delivering exceptional business results across sales and operations. Manages customer service, promotions and training with practiced efficiency and attention to detail. Coordinates schedules and assignments to keep teams on-task to handle store requirements. Loss Prevention
- Store Organization
- Customer Service Management
- Strategic Planning
- Team Building and Leadership
Overview
2
2
years of professional experience
Work History
Intake Specialist
Ginarte Gonzalez & Winograd, LLP
Newark, NJ
06.2024 - Current
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Answered and logged incoming inquiries via phone, fax and email.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
Assistant Store Manager
Miniso
East Rutherford
03.2024 - Current
- Coordinated solutions to resolve escalated customer service issues
- Supervised and disciplined employees to reach performance targets
- Enforced employee adherence to company practices, policies and procedures
- Inspired team members to drive performance, collaboration and teamwork.
Supervisor
PopMart
East Rutherford
07.2023 - 02.2024
- Inspired teams using motivational leadership style
- Monitored numerous employee activities and assigned tasks to cover demand
- Attended and contributed to regular managerial meetings
- Tracked employee performance to determine areas of strength and improvement.
Associate Lead with Keys
PetSmart
North Bergen
09.2022 - 07.2023
- Monitored floor stock levels and assisted in replenishing merchandise
- Monitored security cameras and reported any suspicious activity or theft attempts to management immediately
- Coordinated smooth front-end operations, overseeing front-line employee work.
Education
Bachelor of Science (B.S.) - Criminal Justice -
John Jay College of Criminal Justice
New York, NY05.2024
Associate in Science (A.S.) - Criminal Justice -
Hudson County Community College
Union City, NJ07.2021
High School -
North Bergen High School
North Bergen, NJ06.2019
Skills
- Loss Prevention
- Store Organization
- Customer Service Management
- Strategic Planning
- Team Building and Leadership
Languages
- English, Native
- Spanish, Native
Timeline
Intake Specialist
Ginarte Gonzalez & Winograd, LLP
06.2024 - Current
Assistant Store Manager
Miniso
03.2024 - Current
Supervisor
PopMart
07.2023 - 02.2024
Associate Lead with Keys
PetSmart
09.2022 - 07.2023
Bachelor of Science (B.S.) - Criminal Justice -
John Jay College of Criminal Justice
Associate in Science (A.S.) - Criminal Justice -
Hudson County Community College
High School -
North Bergen High School
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