Michelle Ramirez
Bryan,TX
Summary
Thoughtful leader with strong analytical and problem-solving abilities to drive business results. Skilled in strategic thinking, identifying growth opportunities, and improving efficiency. Proficient in analyzing data and developing effective solutions. Seeking positions to leverage my skills and contribute to an organization's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Papa Perez
10.2012 - Current
- Kept bar organized and clean during busy hours
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
- Utilized strong salesmanship skills to upsell drinks and appetizers
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Inventoried supplies regularly to ensure adequate stock levels for peak hours of operation
- Developed strong working relationships with customers and staff
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Trained and mentored new team members in proper bar operations
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
Assistant Office Manager
Jon Tucker Construction
07.2021 - 05.2023
- Supervised administrative staff, driving front office operations and continuous workflow
- Responded to customer inquiries via phone or email in a professional manner
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Developed and monitored office budgets and processed payroll
- Established relationships with external partners to facilitate business operations
- Created and maintained filing systems to ensure accurate record keeping
- Monitored inventory levels and placed orders when needed
- Conducted research projects as required by upper management
- Implemented processes to streamline workflow throughout the office environment
- Maintained confidential records relating to personnel matters
- Coordinated with vendors to purchase necessary supplies in a timely manner
- Assisted in developing budgets for departmental expenses
- Trained and onboarded new office staff members
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Processed payrolls on a biweekly basis using accounting software
- Purchased office supplies and equipment to replenish inventory
- Analyzed data from various sources to identify trends and make recommendations for improvement
- Utilized excellent organizational skills to prioritize tasks effectively.
Education
High School Diploma -
Rudder High School
Bryan, TX05.2014
Skills
- Written Communication
- Workflow Planning
- Policy and Procedure Modification
- Customer Relations
- Mail Handling
- Information Protection
- Credit and Collections
- Account Reconciliation
- Business Administration
- Team Bonding
- Accounts Payable and Receivable
- Financial Reporting
- Calendar Management
- Calculating Deductions
- Billing and Invoicing
- Excellent Multitasking Abilities
- Office Supplies and Inventory
- File and Data Retrieval Systems
- Biweekly Payroll Processing
- Strategic Planning
- Financial Tracking
- Email Correspondence
Certification
Notary Public
Timeline
Assistant Office Manager
Jon Tucker Construction
07.2021 - 05.2023
Bartender
Papa Perez
10.2012 - Current
High School Diploma -
Rudder High School