Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE RAMIREZ

West New York

Summary

Dynamic and results-driven Lead Bartender with a proven track record at Hoboken Hospitality, excelling in team leadership and customer service. Skilled in employee training and accurate money handling, I consistently foster a welcoming atmosphere while driving sales and enhancing guest experiences. Adaptable and energetic, I thrive in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Lead Bartender

Hoboken Hospitality
Hoboken
09.2022 - Current
  • Inspected all equipment used in the bar area for proper operation prior to each shift.
  • Maintained a safe working environment by following all safety protocols.
  • Verified the age of customers purchasing alcoholic beverages.
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.

Bartender

The Dublin Yard
Secaucus
09.2021 - 08.2022
  • Built recurring local clientele base, driving weekly sales.
  • Highly adept at serving tourist customers with high quality experience.
  • Frequently designated lead bartender and closer on key weekend nights.
  • Went above and beyond to ensure food and beverage quality standards met each shift.

Bartender

Rooftop at Exchange Place
Jersey City
09.2019 - 03.2020
  • Chief barista responsible for craft cocktails.
  • Worked well with high profile clientele.
  • Adept with fast-paced environment.
  • Adaptable to multiple POS systems.

Lead Bartender/Sunday Manager

The Stewed Cow
Hoboken
11.2016 - 05.2019
  • Trained new bartenders, bar backs, and servers.
  • Performed all manager functions on assigned days.
  • I took customer orders and capitalized on opportunities to sell special beverages and food options.
  • Closed out the cash register with 100% accuracy, and prepared the cashier and tips reports.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands, and kept accurate inventories, and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Server

Elysian Cafe
Hoboken
09.2015 - 01.2016
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Education

Nursing

Hudson County Community College School of Nursing
Jersey City, NJ

Skills

  • Team leadership
  • Service industry background
  • Problem-solving
  • Employee training and development
  • Strong work ethic
  • Microsoft Office
  • Multitasking
  • Adaptability
  • Accurate money handling
  • Strong communication skills
  • Customer service oriented
  • Outgoing and energetic

Timeline

Lead Bartender

Hoboken Hospitality
09.2022 - Current

Bartender

The Dublin Yard
09.2021 - 08.2022

Bartender

Rooftop at Exchange Place
09.2019 - 03.2020

Lead Bartender/Sunday Manager

The Stewed Cow
11.2016 - 05.2019

Server

Elysian Cafe
09.2015 - 01.2016

Nursing

Hudson County Community College School of Nursing

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