Michelle Ramirez-Salazar
Red Bank,NJ
Summary
A reliable and organized candidate adept at juggling multiple tasks while maintaining a positive outlook. Proven track record of taking on extra duties to support team objectives. A Detail-oriented collaborator with excellent organizational abilities. Capable of managing numerous projects concurrently with precision. Customer-centric individual keen to apply strong communication skills in practical situations. Proficient in managing reservations, seating, and transactions. Open to learning and dedicated to fostering a welcoming ambiance.
Overview
2
2
years of professional experience
Work History
Hostess
Char Steakhouse
01.2022 - Current
- Demonstrated ability to provide exceptional service and resolve customer issues promptly and courteously.
- Proven experience in leading a team of hostesses, delegating tasks, and ensuring smooth operations.
- Strong verbal and written communication skills to interact effectively with customers, staff, and management.
- Ability to manage reservations, seating arrangements, and restaurant flow efficiently, especially during peak hours.
- Skill in handling challenging situations, such as managing waitlists, accommodating special requests, and resolving conflicts.
- Ability to manage reservations, seating arrangements, and restaurant flow efficiently, especially during peak hours.
- Capacity to handle multiple responsibilities simultaneously while maintaining attention to detail and quality service.
- Proficient in maintaining composure and adaptability amidst high-pressure situations, adept at shifting focus and accommodating evolving priorities and customer demands.
- Experience using reservation systems such as OpenTable and Resy to manage bookings and guest information effectively.
Store Associate
Gap
10.2022 - 03.2024
- Ability to assist customers with inquiries, provide product information, and ensure a positive shopping experience.
- Demonstrated ability to upsell products, suggest alternatives, and close sales to meet or exceed targets.
- Proficiency in handling cash transactions, processing payments, and operating point-of-sale (POS) systems.
- Basic understanding of inventory procedures, including restocking shelves, conducting stock counts, and monitoring product availability.
- Skill in addressing customer concerns, resolving issues with products or services, and finding solutions to meet customer needs.
- Ability to work effectively in a fast-paced retail environment, handle multiple tasks simultaneously, and adapt to changing priorities and procedures.
Education
Red Bank Regional High School
Little Silver, NJSkills
- Customer Service
- Effective Multitasking
- Detail Oriented
- Interactive communication skills
- Service prioritization
- Reservation Management
- Flexible and Adaptable
- Mobile Order Management
- Workflow Coordination
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
Italian
Professional Working
English
Native or Bilingual
Timeline
Store Associate
Gap
10.2022 - 03.2024
Hostess
Char Steakhouse
01.2022 - Current
Red Bank Regional High School
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