Michelle Ramis

• Report directly to the director of sales - LATAM
• Assist in planning and implementation of projects
• Open help desk tickets in solving issues for customer service
• Primary liaison between CS, sales and distribution centers
• Problem solving for international customer issues
• Claims approver for credits, debits and customer accommodations
• Direct the daily operations of the customer service team
• Responsible for all travel and hotel reservations for the sales director
• Coordinate all customer service events and offsite meetings
• Assisted the project manager with the closure of a facility
• Managed overall the day to day facility operations

Customer Service Team Leader

• Handled customer inquiries and service requests
• Processed daily sales orders and quotes for the Souther Cone
• Documented, researched and resolved CS issues
• Contacted customers to respond to inquiries and investigation of claims
• Supported the team with exceeded expectations daily