Michelle Ramlal
Brooklyn,NY-New York
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Nyu Langone
Manhattan, NY
04.2024 - Current
- Scheduled appointments for clients according to their availability.
- Maintained accurate records of visitors' check-in and check-out times in logbook system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Administrative Officer
Sher-Del Transfer &Relocation
Brooklyn, NY
09.2017 - 12.2021
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Answered and routed phone calls and emails, always maintaining confidentiality.
- Enter payroll,check payroll and scan payroll.
- Keep track of equipment on spread sheets.
- Handle all audits for workers comp insurance.
- Create Certificates of insurance (COI) for clients jobs.
- Everify employees applications for authorizations to work.
- Enter new employees into system called E-Mover.
- Create work ID'S cards for employees.
Front Desk Clerk
Arco Equipment
Queens, NY
08.2012 - 02.2017
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Dispatch drivers to delivery locations.
Front Desk Receptionist
Doshi Diagnostics
Brooklyn, NY
05.2008 - 11.2011
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
Progress High School For Professional Careers
Brooklyn, NY06.2001
Some College (No Degree) -
BMCC COLLEGE
199 Chambers StreetSkills
- Administrative leadership
- Team building and leadership
- Microsoft Office
- Administrative management
- Quick Books
Timeline
Front Desk Receptionist
Nyu Langone
04.2024 - Current
Administrative Officer
Sher-Del Transfer &Relocation
09.2017 - 12.2021
Front Desk Clerk
Arco Equipment
08.2012 - 02.2017
Front Desk Receptionist
Doshi Diagnostics
05.2008 - 11.2011
High School Diploma -
Progress High School For Professional Careers
Some College (No Degree) -
BMCC COLLEGE
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