Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Ramos

Amarillo,TX

Summary

Proven leader with extensive experience adept in customer service management and operations support. Excelled in staff supervision and inventory management, significantly enhancing team productivity and customer satisfaction. Demonstrates a positive attitude and strong verbal communication, driving results and fostering a goal-oriented environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Shift Leader/Inventory Specialist

Walgreens
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Performed data entry and completed proper paperwork.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Handled day-to-day shipping and receiving

Shift Supervisor

CVS Pharmacy
09.2021 - 08.2023
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Supervised ongoing daily production phases.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.

Territory Lead/Retail Merchandiser

Anderson Merchandisers, LLC
07.2019 - 09.2021
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Data Clerk

Merrick Pet Care
02.2017 - 06.2019
  • Verified data files prior to entry to maintain high data accuracy.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Managed and organized documents for data entry tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Followed data entry protocols, rules and regulations.

Education

High School Diploma -

Hereford High School
Hereford, TX

Skills

  • Customer Service Management
  • Operations Support
  • Goal Setting and Tracking
  • Positive Attitude
  • Team Leadership
  • Cash Handling
  • Diplomatic and Fair
  • Staff Supervision
  • Inventory Counts
  • Daily workflows
  • Strong verbal and written communication
  • Flexible Schedule

Timeline

Shift Leader/Inventory Specialist

Walgreens
09.2023 - Current

Shift Supervisor

CVS Pharmacy
09.2021 - 08.2023

Territory Lead/Retail Merchandiser

Anderson Merchandisers, LLC
07.2019 - 09.2021

Data Clerk

Merrick Pet Care
02.2017 - 06.2019

High School Diploma -

Hereford High School

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Michelle Ramos