Michelle Ramos
Bainbridge,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Quality Inn Hotel
12.2021 - 09.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Server
Sonics Drive In
06.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Production Worker
Edible Arrangements
05.2020 - 08.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Restaurant Team Member
Subrageous
08.2019 - 03.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2020
Skills
Time Management
Customer Service
Hospitality services
Administrative Skills
Microsoft Office
Complaint resolution
Payment Processing
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Front Desk Clerk
Quality Inn Hotel
12.2021 - 09.2024
Server
Sonics Drive In
06.2021 - 12.2021
Production Worker
Edible Arrangements
05.2020 - 08.2020
Restaurant Team Member
Subrageous
08.2019 - 03.2020
High School Diploma -
Homestead Senior High School
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