Michelle Ramos
North Las Vegas,NV
Summary
Experienced professional seeking a challenging customer service position to contribute to company success. Self-motivated and hardworking individual with a passion for learning and taking on challenges for personal and professional growth.
Overview
17
17
years of professional experience
Work History
Skinner
Creekstone Farms Premium Beef
Arkansas City, KS
03.2023 - 07.2023
- Contributed insights towards process improvement initiatives within the department leading to increased efficiency within the team.
- Conducted regular inventory assessments, managing stock levels effectively to prevent delays in production due to material shortages.
- Enhanced workplace safety by conducting regular equipment maintenance checks and providing team training sessions.
- Implemented proper sanitation protocols, ensuring a clean work environment that adhered to health regulations at all times.
- Used hand tools to complete delicate work.
- Maintained safety practices and quality controls.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Cut meats to customer specifications and answered questions about specialty products.
- Prepared various meats by cutting, trimming and packaging in preparation for display cases.
Product Expert
Omni Interactions Intuit TurboTax
Remote
09.2022 - 12.2022
- Working from home.
- Answering phone calls.
- Answering questions customers have.
- Helping customer with tax questions.
- Recovering accounts.
- Guiding them through certain tax steps by sharing screen.
Customer Service Support
VXI Cortland
07.2022 - 09.2022
- Working from home.
- Answering customers phone calls.
- Assisting customers with their orders.
- Helping customers with any questions they have.
- Adding or changing their payment methods.
- Tracking their orders.
- Adding or changing their orders.
- Placing an order for them or canceling one.
Flat Meat Trimmer
National Beef
11.2021 - 02.2022
- Worked on a supply chain, trimming pieces of meat.
- Made sure I had all the proper PPE before my shift started and it wasn’t damaged.
- Keep my knives sharp with my steel, as well as send them to get sharpened twice a day.
- I would go trim meat at different jobs on my table to help the supervisor out.
- Collect the knives and wash them to go get them sharpened.
SPED Paraprofessional
Sacred Heart Cathedral Catholic School
08.2019 - 11.2021
- Worked with SPED students
- Went to classes with the students for support
- Took notes for the students
- Worked one on one with the students
- Took student who had down syndrome and autism to the restroom and worked with him
- Printed paperwork and put assignments together
- Used the laminator
- Helped with several miscellaneous tasks when needed
- Helped in classrooms with projects, homework, and recess
Supervisor-Assistant Manager
Marshall Retail Group
10.2015 - 06.2017
- Phenomenal Customer Service
- Lead My Team by Example
- Merchandised My Store
- Did Payroll
- Made The Weekly Schedule
- Made The Daily Deposit, As Well As Order Change As Needed
- Put Out New Merchandise
- Checked Customers Out
- Cleaned Sales Floor
- Did the Required Daily Paperwork
- On Sales Floor Helping Guests
Flat Meat Trimmer
Cargill Inc.
09.2011 - 05.2015
- Worked on the supply chain, cutting meat within time required
- Was given the role of safety personnel to the biggest department in the company to oversee 70 employees making sure that everyone on the floor was following safety guidelines
- Made sure to enforce safety guidelines and training for the employees
- Exchanged equipment that didn’t meet safety requirement
- Was in charge of filling out and filing safety paperwork on a monthly basis
- Organized monthly safety meetings
- Reported to management all safety issues and quality checks to enforce guidelines
Hostess/Custard Maker
Create
02.2009 - 02.2010
- Greeted customers
- Took lunch and dinner orders
- Made sure that customers were given their orders in timely manner
- Customer service, making sure that customers were having a good experience while they dined
- Made sure that restaurant was well kept and cleaned
- Make sure that the custard was made and custard maker was cleaned
Cashier
KB Toy Stores
06.2008 - 01.2009
- Customer Service
- Cash handling
- Inventory checks
- Restocking merchandise
- Expedite merchandise
Cashier
Carl’s Jr.
12.2006 - 04.2008
- Customer service
- Taking orders through drive through with time monitoring
- Taking orders in dine in area
- Cleaning and restocking
- Organizing the dine in area
- Back up the line cooks when they needed assistance
Education
High School Diploma - undefined
Cimarron Memorial
01.2008
Skills
- Microsoft Word
- Excel spreadsheet
- Type 50 wpm
- Bilingual
- Customer service
- Microsoft Windows
- Sharp knife handling
- Meat processing techniques
- Production experience
- Time management
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Skinner
Creekstone Farms Premium Beef
03.2023 - 07.2023
Product Expert
Omni Interactions Intuit TurboTax
09.2022 - 12.2022
Customer Service Support
VXI Cortland
07.2022 - 09.2022
Flat Meat Trimmer
National Beef
11.2021 - 02.2022
SPED Paraprofessional
Sacred Heart Cathedral Catholic School
08.2019 - 11.2021
Supervisor-Assistant Manager
Marshall Retail Group
10.2015 - 06.2017
Flat Meat Trimmer
Cargill Inc.
09.2011 - 05.2015
Hostess/Custard Maker
Create
02.2009 - 02.2010
Cashier
KB Toy Stores
06.2008 - 01.2009
Cashier
Carl’s Jr.
12.2006 - 04.2008
High School Diploma - undefined
Cimarron Memorial