Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Ramzel

Tulsa,OK

Summary

Accomplished Office Manager and Wedding Specialist with a proven track record at Goodies Catering, adept at enhancing team productivity and streamlining processes. Expert in event planning and relationship building, who significantly increased sales by leveraging exceptional organizational skills and maintaining a calm demeanor in high-pressure situations.

Overview

13
13
years of professional experience

Work History

Office Manager / Wedding Specialist

Goodies Catering
03.2024 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed implementation of new software to streamline business processes.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Coordinated and managed serving staff.
  • Serviced client accounts.
  • Increased sales and clientele.
  • Planned food and beverage menus.

Catering Wedding Specialist

Ludgers Catering + Events
12.2016 - 03.2024
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
    • Oversees the planning and execution of events, coordinating food and beverage, staff, floor plan designs, rentals orders and additional vendors for each client.
    • Build and strengthen vendor relationships.
    • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
    • Handled sensitive client information with utmost confidentiality, maintaining trust and integrity.
    • Obtained payment on past due accounts.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Outbound Sales Representative

TTCU
01.2015 - 12.2016
  • Completed initial test run to approve department being created by board
  • Handled sensitive information with discretion, maintaining confidentiality of member documents
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process by onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture. warm called members and successfully refinanced loans handled and completed loan documents with members, both in-person and via DocuSign
  • Saw product needs and met members with a solution Work>

Member Service Representative

TTCU
01.2012 - 01.2015
  • open, maintain and close member accounts
  • processed loan applications
  • member relationships
  • recognized member need and recommend solution
  • Handled sensitive information with discretion, maintaining confidentiality of member and company documents
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

High School Diploma -

Nathan Hale High School
Tulsa, OK
05-1999

Skills

  • Exceptional organizational skills
  • Managing client expectations
  • Maintain level head in stressful situations
  • Event planning
  • Relationship building
  • Active listener
  • Conflict resolution
  • Customer advocacy
  • Cultural sensitivity
  • Customer service
  • Organizational skills
  • Customer relations
  • Workflow optimization
  • Workflow planning
  • Policy development
  • Vendor engagement
  • Office management software
  • MS office
  • Customer relationship management
  • Problem resolution
  • Teamwork and collaboration

Timeline

Office Manager / Wedding Specialist

Goodies Catering
03.2024 - Current

Catering Wedding Specialist

Ludgers Catering + Events
12.2016 - 03.2024

Outbound Sales Representative

TTCU
01.2015 - 12.2016

Member Service Representative

TTCU
01.2012 - 01.2015

High School Diploma -

Nathan Hale High School

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Michelle Ramzel