Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Rapp

Rochester,NY

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Associate

Wegmans
07.2024 - Current
  • Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
  • Maintained store cleanliness and organization, ensuring compliance with safety standards.
  • Collaborated with team members to optimize inventory management processes and minimize stock discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with 100% accuracy.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Answered questions about store policies and addressed customer concerns.

Optometric Technician

Americas Best Contacts And Eyeclasses
06.2023 - 06.2024
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Checked patient records for accuracy and updated them when necessary.
  • Scheduled appointments for patients according to their needs and preferences.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
  • Answered phone calls from customers inquiring about services offered by the practice.
  • Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.

Resident Assistant

Glenmere assisted living
03.2023 - 06.2023
  • Participated in regular staff meetings with Manager
  • Cleaned and bathed patients
  • Dressing patients
  • Changing linen on residents bed
  • Addressing any resident needs
  • Transporting residents To and from lunch, appointments, activities, etc.
  • hospice care
  • Toileting patients

Patient Care Technician

Rochester Regional Health System
09.2022 - 03.2023
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Provided direct patient care and assistance to healthcare team members.
  • Explained treatment procedures to patients and their families.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Helped create a safe environment by following infection control policies.
  • Provided emotional support for patients and families during difficult times.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Assisted with patient admissions, discharges and transfers.

Associate

Aldi
06.2021 - 09.2022
  • Identified opportunities for process improvement and cost savings initiatives.
  • Developed and maintained relationships with clients and vendors.
  • Performed cash register functions accurately and efficiently.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Processed payments using point-of-sale systems.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.

Assistant Manager

SUBWAY®Restaurants
10.2020 - 06.2021
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.

  • handled all customer orders made throughout the day
  • food prep
  • making subs/orders

  • reported any higher up issues to franchise owner
  • resolved customers issues with any purchase that was made incorrectly as well as any complaints being made toward fellow employees maintained a well kept and clean work environment

Education

Nursing

Monroe Community College
Rochester, NY

High School Diploma -

Greece Arcadia High School
Rochester NY
06-2020

Skills

  • Paperwork management
  • Payment Collection
  • Glasses repair
  • Medical terminology proficiency
  • Patient Recordkeeping
  • Customer Education
  • Appointment Setting
  • Insurance processing
  • Appointment Scheduling
  • Patient testing
  • Diagnostic Imaging
  • Professional Bedside Manner
  • Feeding Assistance
  • Patient Service
  • Medical Laboratory Procedures
  • Monitoring Patient Conditions
  • Patient Information Collection
  • Assisting with Daily Living
  • Vitals Documentation
  • Range of Motion Exercises
  • Healthcare Expertise
  • Customer service

Certification

Advanced Certification for the National Honors Society

Timeline

Front End Associate

Wegmans
07.2024 - Current

Optometric Technician

Americas Best Contacts And Eyeclasses
06.2023 - 06.2024

Resident Assistant

Glenmere assisted living
03.2023 - 06.2023

Patient Care Technician

Rochester Regional Health System
09.2022 - 03.2023

Associate

Aldi
06.2021 - 09.2022

Assistant Manager

SUBWAY®Restaurants
10.2020 - 06.2021

High School Diploma -

Greece Arcadia High School

Nursing

Monroe Community College

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