Michelle Raslevich
Pensacola,FL
Summary
Dynamic operations leader with 40 years of experience in the restaurant industry, notably as General Manager at Denny's. Expert in staff development and team leadership, I successfully streamlined operations, enhancing customer satisfaction and reducing waste through effective inventory management. Committed to fostering high-performing teams and delivering exceptional service. I pride myself by being a reliable employee and a team player.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Dennys Restaurant
09.2023 - 12.2025
- Streamlined daily operations, enhancing service efficiency and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed staff training programs, improving team performance and service delivery.
- Coordinated scheduling and staffing needs, ensuring optimal workforce allocation during busy hours.
- Established safety protocols, fostering a secure environment for both employees and guests.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Server, Trainer
IHOP
11.2020 - 09.2023
- Trained new servers on menu knowledge and service standards.
- Developed training materials to ensure consistency in service execution.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Observed server performance to provide constructive feedback and coaching.
- Assisted in implementing best practices for customer engagement and satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server Supervisor
Satterfeilds Fine Dining
04.2015 - 11.2020
- Trained and mentored staff, promoting teamwork and enhancing service delivery.
- Implemented process improvements, reducing wait times and increasing customer satisfaction.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Developed staff schedules, optimizing labor costs while meeting business demands.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
Education
Bachelor of Science - Business
Ashford University
San Diego, CA10-2026
High School Diploma -
Auburn High School
Auburn, NY05-1985
Skills
- Staff development
- Employee motivation
- Team leadership
40 years of serving experience and customer service
- Operations management
- Customer service
- Goal setting
Certification
Serve Safe Certification
Bar Tending license
Safe Alcohol Serving Certification. (Florida)
Timeline
General Manager of Operations
Dennys Restaurant
09.2023 - 12.2025
Server, Trainer
IHOP
11.2020 - 09.2023
Server Supervisor
Satterfeilds Fine Dining
04.2015 - 11.2020
Bachelor of Science - Business
Ashford University
High School Diploma -
Auburn High School