Michelle Razack
Hollis
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Associate, Office Operations,
SWISS POST SOLUTIONS
02.2020 - Current
- Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Demonstrated great customer service by answering employee questions regarding mailings and rates.
- Maintained documentation of shipping and receiving packages using
- Prepared and processed outgoing parcels from international, domestic and third-party carriers.
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Operated postal machines, including postage meters and mail-processing machines.
Receptionist/Medical Office Assistant
Personal Care Inc
09.2013 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service/Retail Sales Associate
Macys Department Store
12.2008 - 07.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
Secretary /File Clerk
Grenadier Realty
07.2006 - 12.2007
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Cummings Lodge Secondary
Georgetown, Guyana 07.1991
Elementary And Advanced English - Bookkeeping
London College of Communication (LCC)
London, UK07.1991
Skills
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Customer Service
- Complex Problem-Solving
- Multi-Line Phone Systems
- Mail Sorting
- Shipping Processes
Timeline
Customer Service Associate, Office Operations,
SWISS POST SOLUTIONS
02.2020 - Current
Receptionist/Medical Office Assistant
Personal Care Inc
09.2013 - 10.2014
Customer Service/Retail Sales Associate
Macys Department Store
12.2008 - 07.2010
Secretary /File Clerk
Grenadier Realty
07.2006 - 12.2007
High School Diploma -
Cummings Lodge Secondary
Elementary And Advanced English - Bookkeeping
London College of Communication (LCC)
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