Summary
Overview
Work History
Education
Skills
Timeline
Knowledge And Skills
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MICHELLE RAZOGARCIA

Richland,USA

Summary

Dynamic Administrative Assistant with a proven track record of anticipating professional needs and proactively resolving challenges to enhance organizational efficiency. Expertise in office management, scheduling, and communication fosters seamless operations and effectively supports executive teams. Recognized for exceptional customer service and conflict management skills, contributing to a positive work environment and team collaboration. Committed to driving organizational goals through adaptability and a diligent approach to managing office processes and project coordination.

Overview

26
26
years of professional experience

Work History

Administrative Assistant, Regulatory Strategy Integration

CPCCo
06.2022 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.

Secretary III, Medical Support Services

HPM Corporation
01.2020 - 06.2022
  • Responsible for the tasks below and added time off documentation for Health Information Department Staff.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Secretary II, Director of Nursing/Medical Support Services and Performance Assurance

HPM Corporation
01.2015 - 01.2021
  • Responsible for tasks below and added Costpoint program to replace hand written purchase requisitions.
  • Continue to manage Medical Support Services Manager, and Director of nursing as well as adding support for the Performance Assurance and Health Information Manager.
  • Responsible for travel arrangements, reimbursements for staff members, ordering office supplies, and on boarding new employees.
  • Manage calendar for Director of Nursing services as well as the Medical Support Services Manager and setting meetings for several committees.
  • Responsible for content on the SharePoint Site for Nursing Services and Medical Support Services.
  • Supervise the destruction of confidential documents and provide support to Behavioral Health Services when needed.
  • As Flu Clinic Coordinator I plan during the year and execute the Hanford Flu Clinics on site during flu season.

Program Assistant, Occupational Health and Wellness

HPM Corporation
10.2012 - 01.2015
  • Responsible for coordinating on site health fairs and entering PHI from health fairs into database.
  • Monitor and maintain electronic reservations, mileage logs and manage scheduled maintenance for Government Vehicles.
  • Complete travel arrangements and reimbursements for staff members.
  • Order office supplies and manage the employee photo directory.
  • Responsible for supervising the destruction of confidential documents.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Supported planning and coordination of [Type] program and associated activities.
  • Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
  • Streamlined administrative processes, significantly reducing paperwork turnaround time.
  • Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
  • Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.
  • Increased customer service success rates by quickly resolving issues.

Administrator II (Part Time)

Pacific Northwest National Laboratory
04.2011 - 07.2012
  • Complete travel arrangements and reimbursements for staff members.
  • Order office supplies and equipment, schedule conference rooms, complete copyright forms, track scientist publications and reconcile credit card purchases each month.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Collected, arranged, and input information into database system.

Office Assistant

Kadlec Regional Medical Center
03.2004 - 08.2011

Administrative Assistant

Columbia Basin Imaging
11.2002 - 03.2004

Office Manager

Heritage College
09.1999 - 02.2002

Education

Office Procedures - Medical Terminology, Communications

Columbia Basin College
12.2002

Associate of Arts - Sociology

Heritage College
Toppenish, Washington
05.1999

Skills

  • Office Organization & Administration
  • Records & Database Management
  • Telephone & Front Office Reception
  • Ten-Key
  • Customer Service
  • Spreadsheets and Reports
  • Scheduling & Calendaring
  • Meeting & Event Planning
  • Filing & Data Entry
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Adobe Pro
  • Travel Coordination
  • Invoices, Purchase Orders and Reimbursements
  • Confidentiality
  • Credit Card Purchases
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Scheduling
  • Strong problem solver
  • Critical thinking
  • Documentation and recordkeeping
  • Office management
  • Scheduling and calendar management
  • Dedicated team player
  • Deadline oriented
  • Records management
  • Professional and mature
  • Meticulous attention to detail
  • Data collection
  • Document control
  • Records administration
  • Meeting planning
  • Confidential document control
  • Employee timesheet processing
  • Letter preparation

Timeline

Administrative Assistant, Regulatory Strategy Integration

CPCCo
06.2022 - Current

Secretary III, Medical Support Services

HPM Corporation
01.2020 - 06.2022

Secretary II, Director of Nursing/Medical Support Services and Performance Assurance

HPM Corporation
01.2015 - 01.2021

Program Assistant, Occupational Health and Wellness

HPM Corporation
10.2012 - 01.2015

Administrator II (Part Time)

Pacific Northwest National Laboratory
04.2011 - 07.2012

Office Assistant

Kadlec Regional Medical Center
03.2004 - 08.2011

Administrative Assistant

Columbia Basin Imaging
11.2002 - 03.2004

Office Manager

Heritage College
09.1999 - 02.2002

Associate of Arts - Sociology

Heritage College

Office Procedures - Medical Terminology, Communications

Columbia Basin College

Knowledge And Skills

  • Office Organization & Administration
  • Records & Database Management
  • Telephone & Front Office Reception
  • Ten-Key
  • Customer Service
  • Spreadsheets and Reports
  • Scheduling & Calendaring
  • Meeting & Event Planning
  • Filing & Data Entry
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Microsoft Publisher
  • Adobe Pro
  • Travel Coordination
  • Invoices, Purchase Orders and Reimbursements
  • Confidentiality
  • Credit Card Purchases

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MICHELLE RAZOGARCIA