Michelle Reace
Customer Service Rep
Waldorf,MD
Summary
Dynamic Customer Service Representative with a proven track record at MedStar Washington Hospital Center, excelling in patient engagement and care coordination. Leveraged strong problem-solving and active listening skills to enhance patient satisfaction and streamline appointment scheduling, ensuring efficient follow-up care and accurate documentation in electronic health systems.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
MedStar Washington Hospital Center- Cardiac Rehabilitation
06.1999 - 04.2011
- Assisted patients with scheduling appointments and managing follow-up care.
- Provided timely responses to patient inquiries regarding rehabilitation programs.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with healthcare professionals to streamline patient care processes.
Education
Certificate - Medical Billing And Coding
Howard University
Washington, District of Columbia, DC05.2005
Skills
Customer service
Timeline
Customer Service Representative
MedStar Washington Hospital Center- Cardiac Rehabilitation
06.1999 - 04.2011
Certificate - Medical Billing And Coding
Howard University