Michelle Reames
Lucerne Valley,CA
Summary
Dedicated and technically skilled business professional with versatile administrative support experience. Offer advanced computer skills in MS Office Suite and other application/ systems. Excelled in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficient work performance and customer satisfaction
Overview
3
3
years of professional experience
Work History
Dispatcher
Kelley's Towing
08.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Eligibility Specialist
County of San Bernardino
09.2022 - 04.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Visitation Monitor
On The Rise Foster Agency
12.2021 - 08.2022
- Providing a neutral and unbiased presence to all participants, ensuring that the visitation process was fair and impartial for all parties involved.
- Maintained accurate records of visitations, contributing to efficient case management processes.
- Addressed any behavioral issues promptly during visits, using de-escalation techniques when necessary.
- Facilitated smooth transitions during visits by providing clear instructions and expectations to both parents and children.
- Reduced conflicts during visits by mediating disagreements objectively and calmly.
- Ensured child safety at all times, taking immediate action when necessary to prevent harm or discomfort.
- Supported positive interactions between family members through active listening and effective communication techniques.
Education
VICTOR VALLEY COMMUNITY COLLEGE
VICTORVILLE, CASkills
- Customer service
- Problem-solving
- Schedule coordination
- Multitasking and organization
- Recordkeeping and data input
- Excellent communication
- Critical thinking
- Team building
- Attention to detail
- Teamwork
- Verbal communication
- Interviewing techniques
- Report & Document Preparation
Languages
English
Full Professional
Timeline
Dispatcher
Kelley's Towing
08.2024 - Current
Eligibility Specialist
County of San Bernardino
09.2022 - 04.2023
Visitation Monitor
On The Rise Foster Agency
12.2021 - 08.2022
VICTOR VALLEY COMMUNITY COLLEGE
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