Michelle Pierce
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
28
28
years of professional experience
Work History
PRE BILLING SPECIALIST
American Medical Response, AMR
10.2016 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed custom reports for management review, highlighting significant findings from the reconciliation process.
- Actively participated in team meetings, sharing insights on best practices to enhance overall department performance.
911 Call Taker/911 Dispatcher
American Medical Response, AMR
02.2006 - 10.2016
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Proven ability to learn quickly and adapt to new situations.
- Assisted callers in emergency situations with appropriate information and support.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
Customer Service Representative
Cendant
06.1998 - 10.2003
- Responded to customer requests, offering excellent support and recommendations to address needs.
- Approved and terminated customer contracts upon request.
- Maintained up-to-date knowledge of product and service changes.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked effectively in fast-paced environments.
- Trained new personnel regarding company operations, policies and services.
Dining Services Employee
St Josephs Manor
01.1996 - 07.1998
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Efficiently set up tables and prepared the dining area for seamless service transitions between shifts or events.
- Delivered quality services while maintaining friendly and welcoming environment.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored dining room inventory and replenished as necessary.
Education
GED -
Central High School
Bridgeport, CTNo Degree - Emergency Medical Technician
Bridgeport Hospital
Bridgeport, CTSkills
- Data entry proficiency
- Account updating
- Customer Contact
- Insurance Verification
- Billing Data Verification
- Account Reconciliation
- Critical Thinking
- Problem-Solving
- Good Telephone Etiquette
- Call Routing
- Emergency Medical Dispatch
- Time Management
Timeline
PRE BILLING SPECIALIST
American Medical Response, AMR
10.2016 - Current
911 Call Taker/911 Dispatcher
American Medical Response, AMR
02.2006 - 10.2016
Customer Service Representative
Cendant
06.1998 - 10.2003
Dining Services Employee
St Josephs Manor
01.1996 - 07.1998
GED -
Central High School
No Degree - Emergency Medical Technician
Bridgeport Hospital