Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Michelle HEG reaves

Booneville,MS

Summary

Dynamic Client Relations Specialist with a strong track record at JobandTalent-Acco Brands, Inc., demonstrating expertise in quality assurance controls and Microsoft Office Suite. Recognized for enhancing customer satisfaction and streamlining operations, showcasing a proven ability to manage multiple tasks efficiently while resolving complex issues creatively.

Overview

22
22
years of professional experience

Work History

PCA

WR COMMUNITY SERVICES, INC.
Ripley, MS
04.2022 - Current
  • Taking care of elderly and or disabled individuals
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.

Customer Service Representative

JobandTalent- Acco Brands, Inc.
Booneville, MS
05.2024 - 01.2025
  • Promoted available products and services to customers during service, account management and order calls.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.

Caregiver

CAREGIVER AT VISITING ANGELS
Tupelo, MS
04.2021 - 02.2022
  • I assisted my client with everyday personal needs, companionship, light housework and errands
  • Helped clients get in and out of beds and wheelchairs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Built strong and trusting rapport with clients and loved ones.

Nanny

HOMEMAKER & NANNY
Houston, MS
08.2016 - 04.2021
  • Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Engaged with children on individual basis to build positive, trusting relationships.

Unit Secretary

LANDMARK NURSING AND REHAB
Booneville, MS
04.2016 - 06.2016
  • Duties included, answering all calls and directing them, corresponding with doctors
  • Greeted visitors and patients in a courteous and friendly manner.
  • Distributed incoming mail throughout the hospital in a timely manner.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.

Housekeeper

FIELD OF DREAMS ADULT DAYCARE, INC.
Booneville, MS
03.2016 - 03.2016
  • Housekeeper to the elderly at their homes for 2-3 hour periods, clean, cook, and run any errand they may need
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

3rd shift Shipping Clerk

ADVANCED INNOVATIONS, INNOCOR.
Baldwyn, MS
08.2015 - 12.2015
  • This job began as line worker then promoted to 3rd shift Shipping Clerk
  • Duties were to scan each skid & run reports hourly for accuracy
  • Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Seasonal Cashier and Stocker

DOLLAR GENERAL STORES, INC
Booneville, MS
09.2014 - 01.2015
  • Seasonal cashier and stocker during Thanksgiving and Christmas

Optician Assistant and Front Office Receptionist

HILL FAMILY EYE CENTER
, MS
04.2014 - 07.2014
  • Assisted patients in selecting frames and dispense orders ready for pick up
  • Answered phones & made appointments, as well as took payments on glasses and contact lenses

Seasonal Cashier

WALMART, INC
Booneville, MS
08.2013 - 01.2014
  • Seasonal cashier helping check out customers using customer service skills
  • Previously worked for Wal-Mart back from 1998-2003
  • During this time my duties were as cashier, CSM, and Pharmacy Technician for my final 2 years of service

Front Office Clerk

North ms primary healthcare, inc
, MS
07.2007 - 03.2013
  • Total service for almost 6 years
  • Front Office Clerk in 3 separate locations, including Booneville Community Health Center, Corinth Community Health Center, and Tishomingo Healthcare Associates
  • Skilled in all office functions

Client Representative

FRANKLIN COLLECTIONS INC.
Tupelo, MS
08.2003 - 03.2007
  • Duties included working in Client representative office, taking and posting payments clients would call in on debtors
  • Quality Assurance Dept, Online department, Document scanning, and then Legal department

Paid Outs Department

BANCORPSOUTH BANK, INC
Tupelo, MS
06.2003 - 08.2003
  • Processing paid out loans
  • Stamping titles and signing off on them as they would be sent to the customer upon being paid out

Education

Associates of Applied Science - Office Systems Technology

nemcc
Booneville, MS
05.2002

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Assertiveness
  • Quality assurance controls
  • Billing support
  • Letter preparation
  • Front desk operations
  • HIPAA guidelines
  • Medical terminology
  • Electronic medical records
  • Paperwork coordination
  • Patient scheduling
  • Medical records management
  • Telephone etiquette
  • Insurance verifications
  • De-escalation techniques
  • Creative problem solving
  • Banking operations support
  • Task prioritization
  • Call center operations
  • Client relations
  • Typing proficiency
  • Microsoft Office Suite
  • Data collection
  • Multi-task management

References

  • Lori Horn, Pharmacist, Booneville Walmart, 662-728-6211
  • Dr. Tate Hill, Hill Family Eye Center, Booneville, MS, 662-720-1910
  • Kelly Bailey, WR Community Services, Inc., 662-882-2726
  • Chrystal Stephens, Co-worker, Visiting Angels, MS, 668-596-5359
  • Kelli Allen, Advanced Innovations, Baldwyn, MS, 662-544-6276
  • Roxanne Melson, LPN, Booneville Community Health, 662-720-3757
  • Maxine Reaves, North MS Primary Healthcare, 662-224-8951 OR 662-224-4620

Leadership Experience

I try to show good teamwork and leadership in anything I take on.

Communication Skills

I believe I work well with others and always strive for excellence in any situation.

Timeline

Customer Service Representative

JobandTalent- Acco Brands, Inc.
05.2024 - 01.2025

PCA

WR COMMUNITY SERVICES, INC.
04.2022 - Current

Caregiver

CAREGIVER AT VISITING ANGELS
04.2021 - 02.2022

Nanny

HOMEMAKER & NANNY
08.2016 - 04.2021

Unit Secretary

LANDMARK NURSING AND REHAB
04.2016 - 06.2016

Housekeeper

FIELD OF DREAMS ADULT DAYCARE, INC.
03.2016 - 03.2016

3rd shift Shipping Clerk

ADVANCED INNOVATIONS, INNOCOR.
08.2015 - 12.2015

Seasonal Cashier and Stocker

DOLLAR GENERAL STORES, INC
09.2014 - 01.2015

Optician Assistant and Front Office Receptionist

HILL FAMILY EYE CENTER
04.2014 - 07.2014

Seasonal Cashier

WALMART, INC
08.2013 - 01.2014

Front Office Clerk

North ms primary healthcare, inc
07.2007 - 03.2013

Client Representative

FRANKLIN COLLECTIONS INC.
08.2003 - 03.2007

Paid Outs Department

BANCORPSOUTH BANK, INC
06.2003 - 08.2003

Associates of Applied Science - Office Systems Technology

nemcc

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Michelle HEG reaves