Michelle Redfern’ Navarro
Melbourne,FL
Summary
As a seasoned owner/operator of Sunny Kona Ice LLC, aka Kona Ice of Central Brevard County, I excelled in operations management and customer service, significantly enhancing client satisfaction and brand loyalty. My strategic approach to business planning and staff development, coupled with a strong work ethic and effective decision-making, propelled the franchise to achieve remarkable growth and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator
Self Employed Kona Ice- Franchisee
01.2013 - Current
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Managed day-to-day business operations.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected the vehicle, equipment, and supplies before and after every event.
- Streamlined planning of optimal routes, considering traffic conditions and destination.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal performance.
- Consulted with customers to assess needs and expectations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed a business plan, processes, and procedures to provide superior service to customers.
- Cultivated a positive work environment, leading to overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with customers to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
Affiliations
Partners in Education
Certification
- ServSafe Food Handler's Certification
Timeline
Owner/Operator
Self Employed Kona Ice- Franchisee
01.2013 - Current
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