Michelle Redick
Beloit,Ks.
Summary
Experienced medical office-hospital staff worker, with multi-level experience in a variety of medical settings including SNF, hospital, primary care and specialty office(s) looking to use skills and knowledge to effectively help patients' recovery and maximize their quality of life.
Experienced in managing health information through the Cerner Medical Records System, ensuring compliance with established policies and procedures. Proficient in patient registration and insurance verification, facilitating seamless laboratory and radiology visits. Demonstrated ability to assist in the release of information and obtain necessary authorizations while maintaining accurate medical records. Skilled in collaborating with healthcare providers to ensure timely completion of prior authorizations and referrals, contributing to efficient patient care processes.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Health Information Associate
Mitchell County Hospital Heath Systems
Beloit, K.S.
08.2024 - Current
- Performs multitask filing and retrieving duties which include maintaining health information in accordance with established policies and procedures utilizing Cerner Medical Records System.
- Assist in release of information and obtaining authorization.
- Purge medical records according to audit and procedure.
- Assembles and analyzes paper records for scanning and audits for deficiencies.
- Performs document image process after preparing documents.
Patient Access Representative
Broadlawns Medical Center
Des Moines, I.A.
12.2022 - 06.2024
- Front Registration-Prior Authorization Department
- Register each patient for laboratory visits and radiology visits in hospital.
- Greeting each patient as they enter and exit the hospital.
- Register each patient for laboratory visits and radiology visits in hospital including verifying of demographics, and insurances as needed.
- Verify insurance on Emves system and enter any changes confirmed via Change Healthcare.
- Scan new insurance and identification cards into charts.
- Collection of all copays, self-pay, weekly balances, and end of day deposits.
- Creating new chart into system each call with double checking while on call via dob, telephone number or social security number to make sure not making duplicate accounts.
- Verify each demographic with patient when speaking with patient on telephone.
- Obtaining prior authorizations through each insurance companies' sites or calling the company if issue with their on-line system that day.
- Collaborates with providers that orders and prior authorizations are completed with all clinical information.
- Educating providers and/or office staff of any billing information needed to obtain completed referrals, pre-certifications and/or prior authorizations.
- Facilitation of VA prior authorizations including ensuring visits and documentation collected prior to submitting.
- Verifying each VA has proper dates for testing, if not call unit clerk to get complete for visit.
- Other medical office duties as assigned.
Medical Office Assistant
Wyoming County Medical Health System
Arcade, NY
10.2021 - 06.2022
- Medical Assistant rooming duties including gathering of patient history, signs and symptoms of current illness, and vitals before doctor visit.
- Completion of EKG's, PFT's, and Venipuncture collection per MD orders.
- Collection and processing of Covid 19, Strep, Flu A&B Testing.
- Completion of referrals to other medical providers.
- Facilitation of insurance prior authorizations for procedures, surgeries, and medications.
- Other medical office duties as assigned.
Medical Receptionist
Trinity Medical Primary and Pulmonary of WNY
Orchard Park, NY
12.2020 - 09.2021
- Reception duties including Collection of copays, end of day balances, weekly deposits.
- Patient arrivals/check out, ordering diagnostic and laboratory procedures.
- Answering multiline telephone system including scheduling of appointments and telephone triage of patients.
- Verification of health insurance information.
- Ensuring appropriate sanitation of reception/waiting room to mitigate spread of Covid-19 and other infectious diseases.
Resident Service Clerk - Part Time
The Pines of Machias Nursing and Rehabilitation Center
Machias, NY
06.2020 - 12.2020
- Organization and maintenance of C.N.A. assignment schedules for two, thirty bed units.
- Organization and maintenance of onsite primary care physician schedule, lab draws, podiatry, and dental visit schedules.
- Scheduling of external medical appointments for residents and arranging medical transportation as needed.
- Delivery of mail to residents and reading it to them as needed.
- Assist residents in making deposits and withdrawals from their accounts.
- Maintenance and inventory of nursing supplies.
- Facilitation of insurance prior authorizations for procedures, surgeries, and medications.
- Use of Point Click Care (PCC) for scanning and filing of external medical records, data entry with record updates, daily running of census and other reports as needed.
Administrative Assistant
Jennie B. Richmond Nursing Home
Springville, N.Y.
12.2019 - 06.2020
- Administrative Assistant to nursing home administrator and liaison resource for resident's families and visitors.
- Assist administrator and other senior administrative staff in facility reports for local and state agencies.
- Assist in tracking admissions, resident transfers, resident's discharges and daily census reports.
- Assist activities department as needed in transporting residents to activities and engagement in them.
- Assisted in passing of meal trays to residents confined to their room.
- Daily Covid-19 screening and temperature checks for staff and visitors entering the building.
- Use of Point Click Care (PCC) including administrative data entry, maintenance of daily reports and running of daily reports.
Medical Assistant
Buffalo Medical Group
10.2008 - 12.2019
- Multiple medical offices over years including two colon-rectal specialty, cardiac/radiology/sleep study scheduling, primary medical office, and telephone room operator.
- Reception duties including collection of copays, end of day balances, weekly deposits.
- Patient arrivals/check out, ordering diagnostic and laboratory procedures.
- Answering multiline telephone system including scheduling of appointments and telephone triage of patients.
- Verification of health insurance information.
- Coordination of surgical pre-op and post op appointments, operating suite reservations at hospitals or local clinics.
- Preparation of patient charts for procedure and surgeries including mailing of any surgical preparation instructions with times, locations, etc.
- Coordination of health maintenance regarding surgical timeline follow up (i.e.: cancer follow up, annual screenings).
- Facilitation of insurance prior authorizations for procedures, surgeries, and medications.
- Assisting doctor with in-office procedures (i.e.: hemorrhoid banding, sclerotherapy, etc.).
- Cleaning and sterilization of procedure instruments.
- Ordering and stocking of medical supplies, office supplies, procedural instruments, in office procedure medications required.
- Use of medical record systems including Epic, Info-clique, Sorian, Heath-E-Net and Health-E-Link.
- Wester N.Y-Multiple Building Locations
Education
Certification Of Completion - Social Service Designee
We Care Online Schooling
03.2025 - 04.2025
Regents Diploma - General Studies
Niagara Falls High School
Niagara Falls, NY 09.1992 - 06.1996
Skills
- Cerner Medical Records
- Patient registration
- Insurance verification
- Prior authorization
References
Professional References Available Upon Request
Timeline
Certification Of Completion - Social Service Designee
We Care Online Schooling
03.2025 - 04.2025
Health Information Associate
Mitchell County Hospital Heath Systems
08.2024 - Current
Patient Access Representative
Broadlawns Medical Center
12.2022 - 06.2024
Medical Office Assistant
Wyoming County Medical Health System
10.2021 - 06.2022
Medical Receptionist
Trinity Medical Primary and Pulmonary of WNY
12.2020 - 09.2021
Resident Service Clerk - Part Time
The Pines of Machias Nursing and Rehabilitation Center
06.2020 - 12.2020
Administrative Assistant
Jennie B. Richmond Nursing Home
12.2019 - 06.2020
Medical Assistant
Buffalo Medical Group
10.2008 - 12.2019
Regents Diploma - General Studies
Niagara Falls High School
09.1992 - 06.1996