Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MICHELLE REGENWETHER

Bonita Springs,FL

Summary

Experienced and results-driven Operations Manager with a proven track record of increasing organizational productivity and efficiency. Adept at directing and supporting operational services and solutions, consistently exceeding sales and revenue goals. Team-oriented and highly organized, with a proactive and punctual approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director Of Operations/Regenerative Medicine

Fountain Life
Naples, Florida
05.2023 - Current
  • Managed Regenerative Medicine Sales
  • Managed daily operations and staff scheduling for Medical Center
  • Coordinated training sessions for staff to improve knowledge of services
  • Evaluated program effectiveness through participant feedback and assessments
  • Led team meetings to align goals and share best practices among staff
  • Managed daily operations of the center including scheduling, customer service, safety protocols
  • Provided guidance on professional development opportunities for staff members
  • Identified areas of improvement and implemented corrective measures where necessary
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Delegated work to staff, setting priorities and goals
  • Mitigated business risks by working closely with staff members and assessing performance

Executive Director of Operations

Mckenzie Resort
Blue River, United States
04.2020 - 05.2023
  • Oversaw planning and detailed execution of processes throughout development lifecycle
  • Compiled and reviewed progress data in order to assess timelines and project plans
  • Maintained project schedules by managing deadlines and adjusting workflow
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
  • Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
  • Recruitment and HR tasks
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training
  • Led, coached and developed employees to achieve sales goals
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Resolved customer complaints regarding sales and service
  • Conducted market research and reported on competitors
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns
  • Optimized sales and reduced overhead costs resulting in increased profitability
  • Acting Project Manager in a 22 million dollar resort remodel

Area Manager

STEINER MED SPA
AZ, United States
05.2017 - 06.2020
  • Manage, plan and direct the day-to-day operations of (5) Advanced MedSpa Centers
  • Interview, recruit, train, evaluate and coach (100) associates
  • Manage individuals in meeting performance objectives, sales and development goals
  • Develop and execute sales and marketing program for local partners
  • Network in the community to develop and enhance company awareness
  • Administer and adhere to budget and fiscal activities
  • Organize trade shows/marketing events
  • Handle all customer complaints and refund requests within 24 hours
  • Exceed monthly goal continuously by 15% or more
  • Improved employee moral
  • Boosted Google Reviews by 20%, and increased NPS Score by 40 points

VP Operations & Regional Manager

BEST WESTERN
AZ, United States
05.2009 - 05.2017
  • Managed, restructured and sold a 150-room hotel within 3 years
  • Created and researched details for company and 3rd party websites
  • Created pricing structure for different sales markets
  • Developed and serviced corporate business accounts
  • Conducted weekly sales calls and strategized how to increase traffic
  • Hired, trained and managed staff of 40 people
  • Managed and serviced group blocks and large parties during their stay
  • Restructured hotel sold for a 105% profit
  • Increased hotels website traffic by 25% in first year
  • Increased Medallia score by 50%
  • Increased Revenue Par and ADR
  • Reduced payroll & overhead expenses by 30%
  • Increased revenue by 25% in first 3 months and overall by 40% profit and loss

Education

Personal Training -

University of Chicago
Chicago
05.2009

Skills

  • Budget Management
  • Work Planning and Prioritization
  • Production Progress Reporting
  • Administrative Functions
  • Schedule Management
  • Recruiting and Interviewing
  • Hiring and Onboarding
  • Budgeting and P&L
  • Profit and Revenue-Generating Strategies
  • Salesforce Software

Certification

Certified Personal Trainer

Timeline

Director Of Operations/Regenerative Medicine

Fountain Life
05.2023 - Current

Executive Director of Operations

Mckenzie Resort
04.2020 - 05.2023

Area Manager

STEINER MED SPA
05.2017 - 06.2020

VP Operations & Regional Manager

BEST WESTERN
05.2009 - 05.2017

Personal Training -

University of Chicago

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