Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Regohos

Kailua-Kona,HI

Summary


Professional dispatcher with extensive experience in logistics coordination and emergency response. Skilled in managing complex schedules, optimizing routes, and ensuring timely communication. Strong focus on team collaboration, reliability, and flexibility to adapt to changing needs. Proven track record of using critical thinking and problem-solving abilities to achieve results in high-pressure environments.

Overview

20
20
years of professional experience

Work History

Lead Dispatcher

SpeediShuttle, LLC
03.2019 - 10.2024
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of multiple fleet vehicles on the islands of Hawai'i and Kauai.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during daily operations.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Advised regarding delays and special circumstances.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
  • Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
  • Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.
  • Completed daily logs for management review.

Courtesy Clerk

KTA Superstores
01.2018 - 03.2019
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.

Administrative Assistant Supervisor

SpeediShuttle, LLC
01.2012 - 05.2017
  • Streamlined office processes by implementing new filing systems and organizational strategies.
  • Reduced errors in documentation by thoroughly reviewing reports and ensuring adherence to company guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels for daily operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Dispatcher

SpeediShuttle, LLC
01.2007 - 09.2012
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Airport Greeter

SpeediShuttle, LLC
06.2004 - 04.2007
  • Assisted passengers with navigating the airport facility, demonstrating empathy and compassion.
  • Supported families traveling with young children by offering guidance on available amenities such as stroller rentals or play areas.
  • Expedited resolution of passenger complaints by effectively communicating with airlines, ground transportation providers, and other relevant parties.
  • Contributed to a positive work environment by supporting fellow greeters in maintaining a neat and organized greeting area.
  • Demonstrated commitment to punctuality and reliability by consistently arriving on time for scheduled shifts.
  • Collaborated with airline staff to maintain consistent communication on flight updates, delays, and cancellations.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Recommended products and services to customers based on personalized needs.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Boosted airport''s reputation for excellent customer service through friendly and professional interactions with passengers of diverse backgrounds.
  • Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules and airport services.
  • Maintained thorough knowledge of airport layout, enabling quick direction of lost or disoriented passengers towards their destinations within the facility.

Education

High School Diploma -

Waipahu Community School For Adults
Waipahi, Hawiai

Skills

  • Quick Decision Making
  • Prioritizing calls
  • Motivational Skills
  • Data Entry
  • Route Planning
  • Incident Reporting
  • Dispatching field personnel
  • Delegating Work
  • Updating logs
  • Verifying coverage
  • Scheduling expertise
  • Training new hires
  • Adjusting routes
  • Processing orders
  • Dispatching procedures
  • Customer Relations
  • Schedule Management

Timeline

Lead Dispatcher

SpeediShuttle, LLC
03.2019 - 10.2024

Courtesy Clerk

KTA Superstores
01.2018 - 03.2019

Administrative Assistant Supervisor

SpeediShuttle, LLC
01.2012 - 05.2017

Dispatcher

SpeediShuttle, LLC
01.2007 - 09.2012

Airport Greeter

SpeediShuttle, LLC
06.2004 - 04.2007

High School Diploma -

Waipahu Community School For Adults

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