Michelle Reid
Upper Marlboro,MD
Summary
Dedicated administrative professional with excellent experience in meetings and membership services. Dependable and quick-learning team player with effective communication and organization skills. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
40
40
years of professional experience
Work History
Director, Meetings, Membership Services and E.A.
The Real Estate Roundtable
Washington, District Of Columbia
06.2000 - Current
- Responsible for planning preparations and supporting on-site management for meetings, conferences, and events. Responsibilities include preparing and finalizing logistical details, including budgets and resource allocations, to develop Requests for Proposals (RFPs) aimed at contracting with hotels and other meeting venues, site selection recommendations, meeting and function space design, housing, food and beverage coordination, and associated contract negotiations.
- Initiate pre-meeting and event data collection to develop RFPs and budgets to solicit bids from hotels, other meeting venues or third parties for review and approval.
- Solicit, manage, and analyze the RFP process to further the negotiations and recommendations processes required to secure meeting and function space, meeting audio and video presentation equipment, housing and various other meeting related details. At times may be liaison to outside vendor who will finalize details.
- Coordinate meeting/event logistics that includes selecting hotels and venues, coordinate with venue conference services team in developing meeting room specifications and designs; arranging meeting presentation equipment and technical support; and developing and overseeing menu selections and other food and beverage requirements.
- Manage event registration with membership database.
- Foster relationships with vendors to promote positive working relationships.
- Cultivate loyal member base through events and promotion of members-only services.
- Assist prospective and established members in person or by telephone.
- Support new members by facilitating connections with established participants and smooth integration into activities.
- Investigate and quickly resolved customer inquiries and complaints.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Generate and submit membership invoices to all members.
- Update documentation, reports and spreadsheets with financial information, process and track payments.
- Provide administrative assistance, such as writing and editing e-mails, drafting memos and letters, and preparing communications on the executive’s behalf
- Manage the executive’s calendar, including making appointments and prioritizing the most sensitive matters
- Serve as liaison to Board of Directors to include organize logistics for each quarterly board meeting, and, management and distribution of all meeting materials.
- Maintain organization’s membership files and records management system.
Executive Assistant
National Realty Committee
Washington, DC
09.1991 - 06.2000
- Managed daily administrative duties (i.e., receive and assist visitors and telephone inquiries, draft routine correspondence, schedule appointments and maintain calendar). Coordinated travel arrangements and itinerary, reviewed and prioritized incoming and inter-office mail.
- Screened calls and emails and initiated actions to respond or direct messages for executives.
- Managed special events such as annual meeting, quarterly committee meetings, political fund-raisers and company banquets.
- Coordinated with hotel personnel, caterers, vendors, etc., to support special events and meetings.
- Managed coordination and preparation of all special events and meeting material packets.
Executive Secretary - Product Support
Range Rover Of North America
Lanham, MD
09.1986 - 08.1991
- Provided administrative and secretarial duties to Vice President, Product Support Department. Also served as back-up support to three department managers.
- Managed vehicles port operations data input and record keeping.
- Assisted with the publication and distribution of informational bulletins and/or vehicle recall notices for dealerships.
- Managed special events, such as company annual picnic and Christmas parties.
Executive Secretary/Personal Assistant
Goldberg & Spector Law Firm
Washington, DC
09.1985 - 05.1986
- Displayed absolute discretion at handling confidential information.
- Managed daily administrative and secretarial duties for the Senior Partner and one Associate.
- Scheduled conferences and business meetings between attorneys and clients.
- Coordinated all travel arrangements for partner and associate.
- Planned special projects such as client dinner parties and receptions.
Administrative Assistant/Senior Secretary
National Association Of Home Builders
Washington, DC
05.1984 - 09.1985
- Provided daily administrative and secretarial duties to the Staff Vice President/Executive Assistant to the Chief Executive Officer.
- Coordinated preparation of information/meeting material packets associated with conferences/conventions.
- Coordinated with hotel personnel, caterers and various vendors to support all events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Secretary
National Association Of Home Builders
Washington, DC
10.1983 - 05.1984
- Provided secretarial support to the Director of Operations and three staff members. Duties included draft and edit correspondence/memoranda, scheduled meetings, etc.
- Assisted in the production of information/meeting material packets for board meetings and conventions.
- Host hospitality suite at all board meetings and conventions.
- Assisted in preparation for political fund-raisers and coordinated luncheons and receptions.
- Assisted in the production of the Association newsletter (The MONITOR) for Capitol Hill circulation.
Project Secretary/Clerk Typist
NASA/Goddard Space Flight Center LANDSAT Project
Greenbelt, MD
06.1981 - 05.1983
- Provided clerical and secretarial duties for 10 staff members
- Successfully completed clerical training as a part-time employee/high school student by participating in school program - Cooperative Office Experience.
Education
Associate of Arts - Business Administration
Prince George's Community College
Upper Marlboro, MDSkills
- Understanding Customer Needs
- Customer Inquiries
- Membership Registrations
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Membership Documentation
- Staff Support
Timeline
Director, Meetings, Membership Services and E.A.
The Real Estate Roundtable
06.2000 - Current
Executive Assistant
National Realty Committee
09.1991 - 06.2000
Executive Secretary - Product Support
Range Rover Of North America
09.1986 - 08.1991
Executive Secretary/Personal Assistant
Goldberg & Spector Law Firm
09.1985 - 05.1986
Administrative Assistant/Senior Secretary
National Association Of Home Builders
05.1984 - 09.1985
Senior Secretary
National Association Of Home Builders
10.1983 - 05.1984
Project Secretary/Clerk Typist
NASA/Goddard Space Flight Center LANDSAT Project
06.1981 - 05.1983
Associate of Arts - Business Administration
Prince George's Community College
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