Michelle Reid
Columbus,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly, Motivated Customer Service of 15 years. Works as a team member and independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Admiral Cleaners
Atlanta, GA
09.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased sales by 10%
Customer Service Representative
Royal Cup
Atlanta, GA
05.2015 - 08.2019
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered prompt service to prioritize customer needs.
- Provided primary customer support to internal and external customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Cashier
APS/Sodexo
Atlanta, GA
08.2008 - 05.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Customer Satisfactory
Education
GED -
E.C. London & Ass.
Atlanta, GA10.1997
Skills
- Flexible and Adaptable
- Dependable and Responsible
- Written Communication
- Self-Motivated
- PPE Compliance
- Good Telephone Etiquette
- Interpersonal Communication
Timeline
Customer Service Representative
Admiral Cleaners
09.2019 - Current
Customer Service Representative
Royal Cup
05.2015 - 08.2019
Cashier
APS/Sodexo
08.2008 - 05.2015
GED -
E.C. London & Ass.