MICHELLE REID
Tukwila,WA
Summary
Compassionate Healthcare Professional with over 5 years in healthcare support and operations management. Coordinated client care, managed schedules, and supervised teams while ensuring compliance with safety standards. Excelled in building client relationships and delivering high-quality support in fast-paced environments.
Overview
1
1
Certification
Work History
Support Staff / Resident Services Associate
REBLX
Seattle, WA
- Provide direct support to residents by addressing concerns and connecting individuals with appropriate resources.
- Created safe, welcoming, and supportive environment in transitional housing program, fostering resident well-being.
- Monitored security camera systems and facility activity, proactively addressing safety concerns to ensure resident security.
- Participate in Safe Space Drug Watch initiatives and respond appropriately to safety concerns.
- Conducted routine facility upkeep and cleaning, promoting a healthy living environment for residents.
Program Supervisor
CHESTERFIELD SERVICES
Seattle, WA
- Supervised caregiving staff by managing schedules, monitoring attendance, and processing timesheets to ensure adequate staffing and service delivery.
- Develop and maintain individualized care plans based on assessments and client needs.
- Collaborate with case managers, caregivers, and families to deliver high-quality care services.
- Conduct regular client follow-up calls to ensure satisfaction and address concerns promptly.
- Conducted regular client follow-up calls to assess satisfaction and resolve concerns, enhancing client experience.
- Collaborated with case managers, caregivers, and families to coordinate care services, improving overall client support.
Site Manager
TR CONSTRUCTION SERVICES LLC
Renton, WA
- Oversaw daily construction site operations and supervised field personnel to optimize project efficiency.
- Coordinate workflow, assign tasks, and maintain productivity across multiple job sites.
- Procure and deliver materials to job sites to prevent delays and support project timelines.
- Perform light maintenance and repair work, including drywall patching, mudding, painting, and basic plumbing.
- Procured and delivered materials to job sites, preventing delays and maintaining project timelines.
- Performed light maintenance and repair work, including drywall patching, mudding, painting, and basic plumbing tasks.
Clinical Assistant
WE DAILY CARE
Auburn, WA
- Transported clients to medical appointments and healthcare facilities, ensuring safety and reliability.
- Assisted care staff with client support activities and basic healthcare needs, contributing to overall quality of care.
- Facilitated communication between clients, families, and healthcare providers to enhance care coordination.
- Transported clients safely and reliably to medical appointments and healthcare facilities.
Transportation Specialist / Driver Supervisor
COWLITZ INDIAN TRIBE
Renton, WA
- Coordinated transportation schedules to ensure on-time service delivery.
- Supervised drivers, resolving scheduling and operational challenges to maintain service continuity.
- Maintained compliance with transportation safety standards and care protocols.
- Assisted clients with accessible transportation services, ensuring their specific needs were met.
King County Metro Access Driver
MV TRANSPORTATION
Kent, WA
- Transported passengers with mobility challenges using accessible vehicles, ensuring safety and comfort during trips.
- Secured wheelchairs, scooters, and walkers, enhancing passenger safety and support.
- Verified passenger information and delivered professional customer service, fostering positive experiences for riders.
- Maintained compliance with transportation and safety regulations.
Cashier / Customer Service Associate
FRED MEYER
Renton, WA
- Processed cash, credit, and electronic transactions with accuracy, ensuring efficient checkout experience.
- Assisted customers with purchases and resolved inquiries, enhancing satisfaction and loyalty.
- Created a friendly atmosphere for customers by greeting them warmly upon entry.
- Supported front-end operations and maintained organized checkout areas.
Caregiver
ANDERSON ADULT FAMILY HOME
- Supported residents with daily living activities to enhance independence and quality of life.
- Prepared nutritious meals and ensured clean living environments to promote resident comfort and well-being.
- Recorded care activities and adhered to individualized care plans to ensure consistent and personalized support.
Security Guard
SECURITY OF AMERICA
- Patrolled residential properties and parking areas to ensure safety and security.
- Monitored and reported suspicious activities, adhering to company protocols to enhance security.
- Supported safety and security of residents and visitors by maintaining vigilant presence.
Janitor / Cleaner
PACIFIC MODULAR, INC.
- Executed cleaning and sanitation services for commercial and residential facilities, ensuring hygienic environments.
- Maintained carpets, restrooms, common areas, and hard-surface flooring to uphold cleanliness and aesthetic standards.
- Ensured cleanliness and safety standards in facilities.
Education
High School Diploma - GED
Skills
- Care Plan Development
- Client coordination
- Resident Support Coordination
- Healthcare support
- Client Record Management
- Billing Compliance
- Insurance Verification
- Documentation Software
- Microsoft Excel
- Microsoft Outlook
- Care documentation
- Emergency Response Planning
- Staff supervision
- Team Leadership
- Time Management
- Organization
- Customer service
Certification
- Guard Card
- CPR Certification
- Basic Life Support (BLS) Certification
- Valid Washington State Driver's License
Timeline
Janitor / Cleaner
PACIFIC MODULAR, INC.
Security Guard
SECURITY OF AMERICA
Caregiver
ANDERSON ADULT FAMILY HOME
Cashier / Customer Service Associate
FRED MEYER
King County Metro Access Driver
MV TRANSPORTATION
Transportation Specialist / Driver Supervisor
COWLITZ INDIAN TRIBE
Clinical Assistant
WE DAILY CARE
Site Manager
TR CONSTRUCTION SERVICES LLC
Program Supervisor
CHESTERFIELD SERVICES
Support Staff / Resident Services Associate
REBLX