Job Search Status
Open to workWork Type
Full TimeConsultingLocation Preference
HybridOn-SiteLocation: Lacey, WA
Open to relocation: Yes
Open To Work
Michelle Reid
Lacey,WA
Work Preference
Summary
Business professional skilled in patient care coordination and operations, committed to creating an inclusive environment. Experienced in optimizing processes for patient scheduling and payment management while ensuring high standards of client service. Effective communicator with a proven ability to train teams and implement policy enhancements.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Heart of Wellness
Tumwater, WA
07.2023 - 08.2025
- Schedule patients with the correct providers based on the parameters of patient needs
- Create an environment of patient care centered on inclusivity and kindness
- Processed patient payments and implemented a system to track and assess payments
- Provided support for medical billing and membership rates
- Maintained on-site medicinal and collaborated with leadership for operational efficiency
- Ensured availability of essential supplies of office supply inventory and installed a system to track weekly
- Collaborated with leadership team to develop and document new policies and procedures
Retail Store Manager
Bath & Bath Works
Tacoma, WA
10.2021 - 05.2023
- Supervise a team of anywhere from 25 to 50 employees depending on staffing needs
- Partnered with sales leadership team to support and execute action plans that optimize store performance.
- Compiled and edited weekly business analysis reports based on actual sales and average dollar sales per customer against the company plan.
- Generate, edit, and publish weekly and monthly schedules
- Process promotions, pay increases, department transfers, bonuses, retro pay, terminations, and other areas related to compensation
- Process new hires, schedule orientations, and assist new hires with onboarding
- Engaged potential candidates on social media to enhance recruitment efforts.
- Training team members in support of Talent Acquisition and recruiting
- Lead programs in Asset Protection with regional AP partner to teach awareness and safety to team
Front Office Receptionist
H&R Block
Tumwater, WA
12.2020 - 04.2021
- Handled phone inquiries to provide information, assistance, and personalized greetings for clients in a friendly and inviting manner
- Provided customer service and general information to employees, clients, and visitors
- Maintained client appointments and coordinated tax professional schedules based on client needs and skill sets
- Trained newly hired office staff on front desk processes and computer systems
- Managed data entry of clients, payment verification and other confidential information
- Developed and maintained a filing system for confidential client information, both digitally and physically
- Updated more than 250 client files in the company system throughout the tax season based on most recent IRS data and company tools
- Assisted billing staff with processing tax returns and conducting investigations and research on returns and stimulus payments
Education
Bachelor of Arts - Psychology
University of West Georgia
Carrollton, GA07-2015
Skills
- Elation EHR
- AdvancedMD EHR
- Health information systems
- Payment management
- Appointment scheduling
- Patient engagement
- Policy documentation
- Inventory control
- Microsoft Office 365
- Google Drive
- Microsoft Teams
- Adobe Acrobat
- Kronos
- ADP Workforce
- Employee training
- Team leadership
Timeline
Patient Care Coordinator
Heart of Wellness
07.2023 - 08.2025
Retail Store Manager
Bath & Bath Works
10.2021 - 05.2023
Front Office Receptionist
H&R Block
12.2020 - 04.2021
Bachelor of Arts - Psychology
University of West Georgia