Michelle Reid
Dania Beach,FL
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
29
29
years of professional experience
Work History
Hostess/Busser
Islamorada Fish Company
Dania Beach, FL
10.2024 - Current
- Greeted guests at Islamorada Fish Company and managed seating flow.
- Managed phone inquiries to schedule and confirm reservations and respond to service questions.
- Coordinated waitlists and updated guest seating status.
- Escorted parties to tables and provided menu introductions.
- Addressed guest seating concerns with friendly service to enhance overall dining experience.
- Supported smooth front-of-house operations during busy dining periods.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of the the manager on duty.
Snack Cart Attendant
Islamorada Fish Company
Dania Beach, FL
03.2023 - 10.2023
- Developed ideas and solutions that improved team performance and outcomes.
- Monitored food temperature and freshness during production shifts
- Followed food safety rules and sanitation standards
- Operated kitchen equipment for cooking and food preparation
- Prepared food ingredients following daily production procedures
- Packaged finished food items for service and storage
- Maintained cleanliness of workstations to promote food safety standards, tools, and food preparation surfaces
- Maintained a clean working environment by sweeping, mopping, washing counters, and sanitizing surfaces.
Cashier
Racetrack Gas Station
Fort Lauderdale, Florida
07.2022 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced cash drawer and prepared checkout area for daily store readiness.
- Restocked snacks, beverages, tobacco, and lottery items to ensure product availability for customers.
- Stocked shelves with merchandise to ensure availability for customers. with merchandise when needed.
- Cleaned restrooms, fuel islands, and store surfaces to maintain high cleanliness standards.
- Monitored fuel dispensers regularly to ensure proper functionality. and reported equipment issues to station management.
- Performed other duties as assigned by management.
Cashier
Burlington Coat Factory
Hollywood, FL
01.2022 - 06.2022
- Processed customer purchases at Burlington front end using register and payment systems.
- Handled cash, credit, and debit transactions accurately, contributing to customer satisfaction.
- Assisted shoppers by answering questions regarding store policies and helping locate merchandise.
- Processed returns, exchanges, and verified receipts at service desk, enhancing customer experience.
- Scanned merchandise, applied price changes, and verified item tags to maintain pricing accuracy.
Cashier/Line Server
Dicky's Barbecue
Dania Beach, FL
02.2021 - 12.2021
- Greeted guests warmly, enhancing their experience at barbecue counter. at barbecue counter with friendly, welcoming service.
- Processed cash, card, and mobile payments through POS register.
- Accurately entered takeout and dine-in orders for barbecue menu items, ensuring customer satisfaction.
- Balanced drawer and verified transaction totals at shift close.
- Kept front counter and dining area clean and organized, contributing to a positive dining environment.
Bartender
American Legion Post 36
Fort Lauderdale, FL
02.2014 - 09.2015
- Mixed cocktails and poured beer according to bar recipes
- Served drinks to American Legion Post 36 members and guests
- Managed cash drawer and processed customer payments
- Restocked liquor, beer, mixers, and bar supplies
- Wiped down bar surfaces to maintain cleanliness and hygiene, glassware, and serving areas
- Supported banquet events and private gatherings at the post
Server/Bartender
SportsZone 84
Fort Lauderdale, Florida
09.2011 - 07.2013
- Welcomed guests upon arrival at sports bar and efficiently took food and drink orders.
- Prepared a variety of cocktails for customers at the bar. and poured beer for bar and dining room service.
- Delivered meals and beverages during peak game-day rushes, ensuring timely service.
- Coordinated with kitchen staff and servers for smooth food service.
- Processed cash and card payments through POS system, maintaining accuracy in transactions.
- Restocked bar supplies, glassware, and service stations throughout shifts.
- Cleaned tables, counters, and bar areas to maintain SportsZone 84 standards.
Freelance Yacht Detailer
Atlantic Yacht and Ship
Dania Beach, FL
08.2010 - 08.2011
- Cleaned Sunseeker yacht exteriors using marine-safe soaps and soft wash methods to enhance overall appearance.
- Polished gelcoat, stainless steel, and brightwork on luxury yachts to elevate visual appeal.
- Detailed teak decks using approved cleaners and hand tools.
- Vacuumed cabins, salons, and upholstery aboard Sunseeker service vessels to ensure a pristine and welcoming environment.
- Prepared yachts for client handover with final inspection and touch-up cleaning.
- Ensured that all safety protocols were followed during work hours aboard vessels being detailed.
- Vacuumed interior carpets, upholstery, and other fabrics on board the yacht.
Receptionist for HOA Management Company
Accountsult
Plantation, FL
11.2009 - 12.2010
- Welcomed clients at Accountsult accounting office and managed front desk reception.
- Answered phone calls and routed accounting inquiries to appropriate staff.
- Scheduled appointments for clients, partners, and internal office meetings.
- Sorted mail, scanned documents, and filed confidential records.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Freelance Yacht Detailer
Sunseeker Yacht Services
Fort Lauderdale, FL
03.2009 - 07.2010
- Executed thorough cleaning of Sunseeker yacht exteriors using marine-safe soaps and soft wash methods to uphold hygiene standards.
- Polished gelcoat, stainless steel, and brightwork on luxury yachts.
- Detailed teak decks using approved cleaners and hand tools.
- Vacuumed cabins, salons, and upholstery aboard Sunseeker service vessels to ensure a pristine environment.
- Conducted final inspections and touch-up cleaning to prepare yachts for client handover, ensuring high presentation standards.
- Ensured that all safety protocols were followed during work hours aboard vessels being detailed.
Office Manager/Yacht Detailer
Hott Yachtz Inc
Fort Lauderdale, FL
08.2007 - 10.2009
- Managed daily office operations for Hott Yachtz Inc yacht service team.
- Coordinated customer scheduling, service calendars, and dock appointments.
- Communicated with vendors, captains, and customers to support workflow.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed invoices and payments, maintaining accurate bookkeeping records.
- Updated tracking of invoices and payments, ensuring accuracy of accounts receivable and payable.
- Maintained client files, service logs, and office documentation.
- Tracked office supplies, placing orders to ensure availability for operations.
Billing Department Manager
Roscioli Yachting Center
Fort Lauderdale, Florida
03.2006 - 07.2007
- Managed billing operations for yacht services, dockage, and maintenance accounts.
- Reviewed invoices for vessel repairs, fuel charges, and marina fees.
- Supervised billing staff handling customer accounts and payment records.
- Resolved client billing questions for owners, captains, and management teams.
- Prepared monthly statements for Roscioli Yachting Center customers and vendors.
- Tracked credit balances, overdue accounts, and payment adjustments.
- Maintained accurate billing files for marina, repair, and storage services.
- Reviewed customer orders to ensure accuracy prior to invoicing.
Office Manager
Parrish Holdings
Lauderdale, FL
12.2001 - 12.2006
- Managed daily office operations for Parrish Holdings’ administrative team.
- Coordinated calendars, meetings, and executive travel arrangements.
- Handled incoming calls, mail, and visitor reception.
- Coordinated scheduling, training, and management of 12 employees and 300+ subcontract workers for commercial contract cleaning services for retail corporations and office buildings.
District Coordinator
Kmart
Hollywood, FL
01.1998 - 10.2001
- Coordinated 3 district managers' operations support across 24 Kmart stores in our district.
- Scheduled regional/district visits with follow-up communications, conference calls, training seminars.
- Monitored store compliance with company policies and procedures.
- Facilitated customer relations by addressing service complaints and inquiries.
Education
South Broward High School
Hollywood , FLSkills
- Reservation management
- Waitlist management
- Guest seating
- Host stand management
- Dining area preparation
- POS operation
- Telephone communication
- Issue resolution
- Client interaction
- Team collaboration
- Time management
- Attention to detail
- Hospitality and accommodation
Timeline
Hostess/Busser
Islamorada Fish Company
10.2024 - Current
Snack Cart Attendant
Islamorada Fish Company
03.2023 - 10.2023
Cashier
Racetrack Gas Station
07.2022 - 12.2022
Cashier
Burlington Coat Factory
01.2022 - 06.2022
Cashier/Line Server
Dicky's Barbecue
02.2021 - 12.2021
Bartender
American Legion Post 36
02.2014 - 09.2015
Server/Bartender
SportsZone 84
09.2011 - 07.2013
Freelance Yacht Detailer
Atlantic Yacht and Ship
08.2010 - 08.2011
Receptionist for HOA Management Company
Accountsult
11.2009 - 12.2010
Freelance Yacht Detailer
Sunseeker Yacht Services
03.2009 - 07.2010
Office Manager/Yacht Detailer
Hott Yachtz Inc
08.2007 - 10.2009
Billing Department Manager
Roscioli Yachting Center
03.2006 - 07.2007
Office Manager
Parrish Holdings
12.2001 - 12.2006
District Coordinator
Kmart
01.1998 - 10.2001
South Broward High School