Michelle Reis
Linkedin.com/in/michelle-sousa-reis
Summary
Dynamic professional with a background in psychology and 5+ years of experience in Customer service and providing childcare for multiple families.
Strong communicator, career driven and a team worker.
Skilled at multitasking and building relationships as well as being customer-oriented.
Overview
6
6
years of professional experience
Work History
Au Pair
Au Pair In America
08.2019 - 07.2021
- Applied Childhood development knowledge to work with kids in a multicultural setting
- Created a learning environment for children ages 1-7 so they could explore and better develop their milestones
- Analyzed and reported to the kids parents how their day was, and things that could improve their schedule and behavior.
Airport Customer Service Agent
American Airlines
01.2018 - 03.2019
- Followed standard safety procedures related to checking customers and their baggage
- Learned the SABRE system and used it to check customers flight itinerary and provide helpful recommendations about the company products
- Responded to emergencies that would emerge and acted in a timely manner to solve problems the best way possible.
Front Desk Receptionist
Adventus Technologies
02.2015 - 01.2017
- Answered calls and greeted visitors
- Scheduled appointments and kept the company's Google calendar updated
- Assisted HR team in talent acquisition processes.
Education
Bachelor's degree in Psychology -
Universidade Paulista
São Paulo, Brazil06.2019
Skills
- Time management: Proactive and refined organization skills to meet deadlines in a timely manner
- Computer programs: Proficient with Microsoft Word, Excel, Powerpoint, Zoom, Teams
- Safety awareness: First Aid and CPR knowledge to promptly act in what could lead to safety concerns
- Analytical Thinking: Solve in depth queries, independently and with others, to find the best solution for the assigned project
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Au Pair
Au Pair In America
08.2019 - 07.2021
Airport Customer Service Agent
American Airlines
01.2018 - 03.2019
Front Desk Receptionist
Adventus Technologies
02.2015 - 01.2017
Bachelor's degree in Psychology -
Universidade Paulista
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