Michelle Remsen
Philadelphia,PA
Summary
Dedicated and results-driven Talent Acquisition Manager with over 5 years of proven expertise in full-cycle recruitment, sourcing, pipeline creation, and employer branding strategies. Demonstrated ability to streamline processes, optimize candidate experiences, and cultivate strong employer brands to attract the most qualified candidates.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Talent Acquisition Manager
JAMS, Inc.
Philadelphia, PA
10.2018 - 01.2024
- Implemented effective sourcing strategies to identify and screen potential candidates for all company positions by leveraging job postings, job boards, social media platforms, and other channels.
- Conducted thorough interviews and assessments to evaluate candidate qualifications, skills, and cultural fit, to ensure alignment with company's mission, vision and values.
- Created, designed and updated Talent Acquisition (TA) resources for hiring managers and conducted personalized trainings for new supervisors.
- Partnered with TA VP on employer branding efforts; provided guidance and support to associates interested in creating written and video testimonials.
- Created the JAMS Ambassador Program, designed to foster connection while positively affecting recruiting efforts, employee morale and retention.
- Created new protocols streamlining internal and external recruiting processes, effectively addressed hiring manager pain points and enhanced overall efficiency within recruitment workflow.
- Collaborated with team members to facilitate seamless transition from Applicant Tracking System (ATS) Jobvite to iCIMS, ensuring minimal disruption to recruitment operations while maximizing functionality and efficiency of the new system.
- Senior contributing writer to internal company newsletter, Bridges.
Talent Development Specialist
JAMS, Inc.
New York, NY
03.2014 - 10.2018
- Overhauled, designed and updated all instructional resources and educational materials, meticulously ensuring accuracy and relevance.
- Established, nurtured, and fortified relationships with managers across organization, served as trusted advisor and frequently consulted on confidential matters.
- Conducted thorough needs assessment strategy meetings with regional managers to identify knowledge gaps and determine learning objectives.
- Facilitated comprehensive onboarding and training sessions for newly hired regional associates, ensuring smooth transition into their roles.
- Created an annual training forum for all regional administrative assistants which greatly increased collaboration among new and seasoned associates.
- Frequently delivered training programs to associates utilizing different methods of delivery such as classroom, virtual, one-on-one and eLearning.
- Managed and oversaw regional budget.
- Contributer for internal company newsletter, Bridges.
Case Manager
JAMS, Inc.
New York, NY
06.2011 - 03.2014
- Managed over 250 cases and collected over $1 million in revenue annually while providing administrative support on all aspects of alternative dispute resolution (ADR) processes. Responsibilities included articulating policies and procedures, scheduling hearings/calls, collecting payments and providing timely answers to both neutral and client inquiries.
Practice Development Coordinator
JAMS, Inc.
New York, NY
12.2007 - 06.2011
- Provided project management support for all marketing events such as guest list management, vendor relationship management, issuing certificates and conducting annual audits to ensure compliance with NYS CLE Board.
- Assisted Practice Development Managers on all aspects of onboarding new staff in 5 cities. Responsibilities included drafting of general biographies, obtaining contact lists, scheduling and conducting introductory meetings, etc.
Public Information & Special Projects Coordinator
ASPCA, Inc.
New York, NY
02.2006 - 06.2007
- Responsible for all aspects of event planning at events; managed high volume of calls and emails to address wide range of animal welfare concerns with professionalism and empathy.
Legal Assistant
ASPCA, Inc.
New York, NY
09.2003 - 02.2006
- Provided administrative support to 3 attorneys on all corporate matters such as processing trust and estates contributions, contracts, and IP applications.
Education
Bachelor of Arts - Law Jurisprudence & Social Thought
Amherst College
Amherst, MA05-2002
Skills
- Applicant Tracking Systems
- Candidate Sourcing
- Employer Branding
- Employee Development
- Interviewing Techniques
- Recruitment & Hiring
- Relationship Building
Certification
- AIRS: Certified Social Sourcing Recruiter
- eCornell University: Brand Storytelling
- eCornell University: Diversity, Equity and Inclusion: Building A Diverse Workforce
Timeline
Talent Acquisition Manager
JAMS, Inc.
10.2018 - 01.2024
Talent Development Specialist
JAMS, Inc.
03.2014 - 10.2018
Case Manager
JAMS, Inc.
06.2011 - 03.2014
Practice Development Coordinator
JAMS, Inc.
12.2007 - 06.2011
Public Information & Special Projects Coordinator
ASPCA, Inc.
02.2006 - 06.2007
Legal Assistant
ASPCA, Inc.
09.2003 - 02.2006
Bachelor of Arts - Law Jurisprudence & Social Thought
Amherst College
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