Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Michelle Rendell

Michelle Rendell

Fredonia,NY

Summary

Reliable, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

18
18
years of professional experience

Work History

Front Desk/Night Audit

Best Western Hotel
06.2019 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored facility security for guest and personnel safety.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Performed nightly updates to room charges and rates.

Dietary Aide

Bella Vista Manor
10.2013 - 05.2016
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Resolved guest complaints quickly and efficiently.
  • Consistently provided professional, friendly and engaging service.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Operated all kitchen equipment adeptly.

Automotive Admin Assistant - Service Department

Checkered Flag Auto Sales
12.2007 - 08.2013
  • Provided full range of administrative support and customer service to an automotive dealership with three locations and 50 plus employees.
  • Enhanced customer service by acting as liaison between customers and the Service and/or Sales Departments.
  • Accurately maintained records of VIN number and mileage of all vehicles coming in and out of the facility for auditing purposes.
  • Managed all debts and credits in the Service Department; created reports by vendor of all parts received and forwarded all invoices and credit slips to Accounting Department monthly.
  • Tracked delinquent accounts using GPS technology; collected payment and/or vehicle through repossession.
  • Created end of quarter reports for the Service Manager regarding vehicles sold, returned and reworked.

Cashier

Regal Automotive
10.2005 - 02.2006
  • Received all forms of payments from Sales, Service and Parts Department of an automotive dealership with 200 + employees.
  • Processed checks, electronic funds transfers and petty cash vouchers.
  • Prepared claims and collected payments from warranty companies.
  • Updated computer database daily.
  • Received, logged and processed customer complaints by associate or Department; filled out plan of action; solid at to ensure corrective action was taken.

Education

High School Diploma - General Studies

Kathleen Senior High School
Lakeland, FL
1990

Skills

  • Reception Management
  • Posting Charges
  • Daily Transactions Review
  • Credit and Cash Payments
  • Customer Assistance
  • Resolving Issues
  • Hotel Reservations
  • Front Desk Operations
  • Payment Collection
  • Reservations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk/Night Audit

Best Western Hotel
06.2019 - Current

Dietary Aide

Bella Vista Manor
10.2013 - 05.2016

Automotive Admin Assistant - Service Department

Checkered Flag Auto Sales
12.2007 - 08.2013

Cashier

Regal Automotive
10.2005 - 02.2006

High School Diploma - General Studies

Kathleen Senior High School

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Michelle Rendell