Hi, I’m
Michelle Rendon
Aurora,CO
Summary
Proven leader at KFC & A&W, adept in cash handling and team leadership, enhanced customer satisfaction, and boosted sales through effective upselling. Skilled in resolving conflicts and fostering team growth, I consistently maintained high standards across shifts, ensuring a cohesive and productive work environment.
Overview
1
year of professional experience
1
Certification
Work History
Kfc & A&w
Shift Leader Cashier
03.2024 - Current
Job overview
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Ged.comDenver, CO
GED from Basic Schooling
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Team Collaboration and Leadership
- Team Supervision
Certification
- ServSafe Food Handler's Certification
Timeline
Shift Leader Cashier
Kfc & A&w
03.2024 - Current
Ged.com
GED from Basic Schooling
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